Trading Support Specialist VIP Institutional EU

Trading Support Specialist - VIP & Institutional (EU) Global Operations, Strategy & Project Management – Operations / Full-time: Remote Responsibilities Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products Provide dedicated and prompt support to our institutional and VIP customers via different communication channels Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API Being the first line support for all account and system related issues. Serve as the representative of VIP customers to internal teams including account, finance, risk and products Collect customer feedback and manage projects to realise the product change requirements Provide system and product updates to customers to ensure they are aware of all the major changes in time Requirements Minimum of 3 years of relevant experience in a client/trading desk support role in financial services Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes Playing a client manager role and able to support client’s growth and business development; Understanding of crypto derivative trading products Outstanding problem solving skills with the ability to resolve issues under high pressure Excellent communication skills to facilitate cross departmental communication Able to participate in an on-call rotation, as required by the business Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders Hands-on experience in API trading is a strong plus Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus Knowledge of derivative and other trading products is a strong plus, e.g. futures Why Binance Shape the future with the world’s leading blockchain ecosystem Collaborate with world-class talent in a user-centric global organization with a flat structure Tackle unique, fast-paced projects with autonomy in an innovative environment Thrive in a results-driven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. #J-18808-Ljbffr Framework Ventures