Technical Service Representative
$19 - $21 per hourSFI Independence, Ohio
Job Description
Job Description
WE ARE ACTIVELY LOOKING FOR TECHNICAL CUSTOMER SERVICE PROFESSIONALS FOR MULTIPLE NEW POSITIONS WITH AN EMPLOYEE -CENTRIC COMPANY!!!
The Technical Services Representative is responsible for handling and resolving all customer inquiries related to heating, camping and accessory product lines.
Pay: $19.00 - $21.00 per hour
Essential Duties & Responsibilities:
- Recommend solutions to customer inquiries and issues, such as related hose, fittings and accessories that compliment utilization of heating and camping product lines, etc.
- Provides answers to consumers by identifying problems; researching answers; guiding clients through maintenance and corrective steps.
- Enters orders through the company's operating system.
- Processes credit card orders through the Magento operating system or by processing on internal website.
- Identifying and diagnosing minor issues with product that comes through an assembly line by performing standardized quality checks consistently and accurately on various portable heaters.
Education & Experience:
- Associate's degree or Technical training preferred.
- 1-2 years Customer Service/Technical Service experience required
Job Knowledge, Skills & Abilities:
- Intermediate to advanced knowledge with Microsoft Office applications including Word, Outlook Excel and PowerPoint
- Ability to take direction and work within a team in order to complete a large task
- Strong degree of mechanical aptitude
If this sounds like a fit for you, apply now!
Vacancy posted 14 days ago
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