Custodian Lead

Custodian Lead

The University of Wisconsin–Eau Claire Custodial Department is seeking applications for one Custodial Team Lead position. As part of the UWEC campus Custodial Services team, our mission is to provide an exceptional experience for students, staff and visitors through the delivery of cleaning services and upkeep of campus buildings. This position reports directly to and receives feedback from a Custodial Services Supervisor. This position ensures team compliance, and adherence, to UWEC policies, procedures, departmental policies and work practices as well as ensuring the delivery and the promotion of best in class custodial services across the campus. This position will work directly with campus custodians to ensure proper cleaning practices are followed, safety practices are adhered to, quality expectations are achieved, and Blu-gold standards are adhered to. UWEC Custodial Services promotes a team culture that is inclusive of all and promotes respect of the individual. By definition this position is considered a campus security authority (CSA) to whom people may report certain crimes occurring within UWEC on-campus and off-campus property.

This position is scheduled for Monday-Friday 3:30pm-Midnight. Work schedule may need to be adjusted to meet departmental operational demands, including seasonal variations. Flexibility in hours, including occasional early mornings, evenings, weekends, or extended shifts, may be required.

Core Responsibilities:

• Ensure assigned teams meet quality expectations, performance, and production standard expectations, as defined by the supervisor, through positive and constructive feedback
• Train custodians in: all aspects of cleaning functions and process's, team compliance with standard operating procedures (SOPs), and compliance with campus safety expectations by acting as a safety champion and reinforcing safe work practices by delivering safety toolbox talks
• Ensure team has adequate equipment and supplies to complete their work as defined by SOPs and processes
• Assists supervisors in evaluating individual custodian performance by documenting quality and performance accomplishments and/or issues
• Collaboratively work with supervisors and other team leaders in developing or refining practices and operating procedures and be accountable for developing solutions to identified problems/issues
• Implement and support new processes, procedures, or decision through communication and fostering a positive culture
• Providing quality customer service when interacting with building occupants, students, staff, faculty, and community members
• Daily planning and assigning of roles including filling in for vacant roles and cleaning areas as needed

Custodial Services Department Competencies (competencies required of all staff)

• Customer Service (building/managing relationships)
• Works both independently and collaboratively with others on campus (in/outside of unit) and within community to achieve education-related goals. Responds to requests/needs in a timely manner. Utilizes interpersonal sensitivity and displays appreciation of difference across the full communications spectrum.
• Cognition (ability to think and learn)
• Is technically literate and able to fully utilize technology. Analyzes and processes large amounts of information, sees inter-relationships and acts on them to continuously improve outcomes and how work gets done.
• Personal Responsibility (individual environment fit)
• Accountable for actions and results. Brings energy and a positive approach to work in an environment that can be difficult/stressful at times. Receives coaching/criticism constructively; accepts/integrates input from others.
• Fundamental Skills (subject matter/functional expertise)
• Brings functional expertise to bear in daily tasks. Uses critical thinking to process communications, perspectives, policies and/or procedures and solve problems. Knows and understands the importance of professional ethics and legal responsibilities
• Leadership (formal/informal ability to influence)
• Accomplishes objectives within the current environment and uses foresight to envision where future challenges and opportunities will lead. Is decisive; inspires and motivates others without being overbearing.

Key Job Responsibilities:

• Schedules, monitors, and communicates with staff and assists with basic training
• Responds to facility emergency and hazardous situations, and escalates incidents according to established policies and procedures
• Maintains clean and clear walkways to ensure they are free of debris, litter, snow, and ice
• Monitors and secures facility interior and exterior entrances and reports issues to appropriate entities
• Utilizes basic equipment and supplies to clean assigned facility areas and remove waste and recyclables
• Documents and reports repairs, violations, and pest control needs
• Maintains organization of supply areas and equipment, documents inventory, and requests additional supplies as needed

Department:

Facilities Management is the division of UW-Eau Claire responsible for the operation and maintenance of 29 major buildings, 177 acres of developed land, and 186 acres of undeveloped land. Facilities Management is made up of several different sub-units including Material and Supply Store, Surplus Store, Mail Services, Grounds Maintenance, Building Trades Shops (Carpentry, Controls, Electrical, Lock, Mechanical, Paint, Plumbing), Capital Equipment Inventory, Custodial Services, Heating Plant, and Vehicle Maintenance Shop.

Required Qualifications:

• High School diploma or GED equivalent
• Previous Custodial experience
• Strong understanding of customer service
• Ability to communicate at all levels verbally and in writing
• Demonstrated experience with problem solving, process improvement and collaborative teamwork
• Previous supervision experience including delegation, communication/engagement, team building, and training

Preferred Qualifications:

• A thorough knowledge of custodial services and practices.
• Demonstrated commitment to improving custodial service delivery
• Demonstrated knowledge in custodial equipment,
• Demonstrated commitment to diversity, equity, and inclusiveness.

Compensation:

Starting at $17.50 per hour

How to Apply:

Applications are submitted electronically. To ensure consideration, completed applications must be received by October 30, 2026. However, screening may continue until position is filled. Please follow instructions found on the following UW-Eau Claire Website: You must create an account and login before you can apply. Please be sure you have included the following in PDF format :

• Cover letter
• Resume
• Names and contact information for three references.

Contact Information:

Please direct requests for additional information to: Shane Gross at View email address on click.appcast.io

Special Notes:

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit 

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit  Campus Security and Fire Report.