Customer Service Representative

Job Description

Job Description

Benefits:

• Paid training
• Paid sick time
• SIMPLE IRA w/ Employer Match
• Free membership
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Opportunity for advancement

Join our Customer Service Team!

• Fun and friendly environment
• Competitive wages
• Referral program
• Opportunity for advancement
• Fitness-casual dress code
• Company parties

Job Summary
Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Responsibilities

• Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solving. 
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assisting with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit), if you don't have one, we will pay for your training to get this). Must be 21 years old to serve alcohol at the arena. 
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Qualifications

• Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers.
  They also:
  • Build rapport with all customers and families
  • Multi-task and manage time effectively
  • Know how to have fun on the job!
• Previous customer service experience is preferred but not required.
• Undergo a background check

Desired Availability

• We are actively looking for candidates that currently have availability to work the following Days/Times:
  • PRIORITY: Friday, Saturday, & Sunday Evenings
  • Weekday Evenings
  • Weekday Mornings

Company Overview
Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great adult soccer leagues and youth soccer classes year-round.