Experienced Customer Service Representative - Insurance
Peichel & Associates, Inc
Job Description
Job Description
Welcome to Peichel & Associates, Inc., where we believe that the best insurance is built on genuine human connection. Based in the heart of Sartell, Minnesota, our office is a place where every voice is heard and every contribution matters. We are looking for an experienced insurance professional to join our close-knit team and help us continue providing the exceptional care our community relies on. You will not just be another voice on the phone; you will be the person our clients trust to navigate life's unexpected moments. We value a positive, proactive approach and a sincere desire to make someones day a little easier. If you enjoy the challenge of solving problems and take pride in doing the job right the first time, you will fit in perfectly here. We provide a space where you can grow your career, deepen your industry knowledge, and make a tangible impact on the lives of your neighbors every single day. We are excited to meet someone who shares our commitment to integrity and warm, personalized service.
BenefitsHourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
ResponsibilitiesAct as the primary point of contact for our policyholders, answering questions and resolving issues with a welcoming attitude.
Process policy endorsements, renewals, and billing inquiries accurately and on time.
Assess client coverage needs during every interaction to ensure they are adequately protected.
Collaborate with our producers to prepare quotes and finalize new business applications.
Maintain meticulous records within our internal systems to keep client information current and reliable.
Identify potential gaps in coverage and proactively communicate these findings to help our clients stay secure.
RequirementsActive Property and Casualty Insurance License in Minnesota preferred.
Minimum of two years of hands-on experience in an insurance or related field.
Strong command of agency management systems and Microsoft Office suite.
Exceptional ability to de-escalate complex situations with empathy and patience.
High school diploma or equivalent.
Previous experience with carrier portals is a plus.
$69k
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