Director of Operations

About the job Director of Operations


*BHT SUPERVISOR*

Position Overview

We are seeking an experienced Behavioral Health Technician (BHT) Supervisor to join our leadership team at a new 48-bed detox and residential substance abuse treatment center . This role is responsible for overseeing the daily operations, staffing, and performance of the BHT team while ensuring a safe, structured, and therapeutic environment for clients.

The ideal candidate has prior experience as a Lead BHT, BHT Supervisor, or Operations Manager within an inpatient behavioral health or substance abuse treatment setting , and brings strong leadership, crisis-management, and team-development skills.

Key ResponsibilitiesTeam Leadership & Supervision

• Supervise, schedule, and support all BHT staff across shifts (detox and residential units)
• Provide coaching, mentorship, and performance feedback to BHT team members
• Assist with hiring, onboarding, training, and competency development of new BHT staff
• Conduct shift huddles and ensure proper staffing coverage at all times
• Monitor staff performance and participate in disciplinary or corrective actions as needed

Program & Milieu Management

• Ensure the facility maintains a safe, therapeutic, and structured environment consistent with program policies
• Oversee implementation of daily schedules, groups, activities, and client supervision protocols
• Respond to incidents, crises, or behavioral escalations and support staff in de-escalation efforts
• Ensure proper client observation levels, safety checks, and documentation compliance

Operations & Compliance

• Ensure adherence to state regulations, Joint Commission/CARF standards , and company policies
• Monitor shift documentation, incident reports, and communication logs for accuracy and timeliness
• Collaborate with Nursing, Clinical, Admissions, and Operations teams to support client care and census flow
• Participate in audits, inspections, and quality-improvement initiatives
• Assist leadership with SOP implementation and workflow improvements

Communication & Coordination

• Serve as primary point of contact for BHT staff during assigned shifts
• Communicate staffing needs, operational concerns, and incidents to leadership promptly
• Support cross-department collaboration to maintain smooth daily operations
• Participate in leadership meetings and provide input on staffing, safety, and client experience

Qualifications

Required:

• High school diploma or equivalent (Associates or Bachelors degree preferred)
• Prior experience in a behavioral health or substance abuse treatment setting
• Experience in a Lead BHT, BHT Supervisor, or similar leadership/operations role
• Strong knowledge of inpatient milieu management and client safety procedures
• Ability to manage crises, de-escalate situations, and support staff effectively

Preferred:

• Experience in medical detox and residential treatment environments
• Relevant behavioral health certification (e.g., CBHT, RBT, CNA, or equivalent , if applicable by state)
• CPR/First Aid certification (or ability to obtain upon hire)
• Experience with EMR systems and incident reporting workflows

Core Competencies

• Leadership and team development
• Crisis intervention and problem-solving
• Organization and scheduling management
• Strong communication and documentation oversight
• Ability to maintain calm, professional judgment in fast-paced inpatient settings