Orientation and Assessment Specialist

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. If you are energized by welcoming participants, guiding them through the beginning stages of their workforce journey, and helping individuals understand their strengths through structured assessments, we want to hear from you. The Intake, Orientation and Assessment Specialist plays a critical role in ensuring participants begin the PACE program with a clear understanding of program expectations, services, and next steps. This position manages participant intake, facilitates orientation sessions, and administers program assessments that inform individualized service plans and career pathways. We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! The Awesome Things You’ll Do Conduct participant intake and facilitate program orientation sessions. Review referral data in SEAMS to verify participant eligibility and program assignment. Administer and proctor assessments including TABE and other approved skills or career assessments. Guide participants through assessment tools and provide basic feedback on results. Ensure intake documentation and required program forms are completed and properly recorded in program systems. Enter and maintain participant data, attendance, and engagement activity in Salesforce, SEAMS, and other funder systems. Distribute Metro/OMNY Cards to eligible participants. Identify participant barriers during intake and coordinate appropriate referrals or support services. Conduct outreach to participants regarding upcoming or missed orientation and assessment appointments. Collaborate with Career Navigators to transition participants into Employment Plan / Individual Service Plan development. Provide general support to front desk and program operations as needed. Identify and elevate urgent participant disclosures (e.g., safety concerns, crisis needs) to the Social Worker or appropriate staff. Explain public assistance program rights, responsibilities, and compliance requirements during orientation. Maintain participant confidentiality in accordance with program and legal standards. Apply trauma-informed and culturally responsive practices during intake and orientation. Identify potential accommodation needs during intake and assessment and refer for appropriate support. Provide participants with basic information on relevant public benefits and connect to the Social Worker or Career Navigator for follow-up. Our Must Haves At least 1 year of customer service experience, workforce development or client facing experience. Strong interpersonal and communication skills Highly organized with strong attention to details Ability to manage in a fast-paced, performance-driven environment Computer literacy and experience with database systems. Ability to work collaboratively within a team environment. Bilingual skills preferred. What We Offer Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at View email address on click.appcast.io. We are happy to assist and ensure you have an equal opportunity to apply. #J-18808-Ljbffr Goodwill Industries of Greater New York and Northern New Jersey