Customer/Technical Support Representative

Job Overview Build and maintain subject matter expertise on Axon processes and solutions related to this role. Responsibilities Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution. Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases. Provide accurate, valid and complete information by using the right processes/tools. Meet personal/team performance targets around phone and case metrics. Send process or performance improvement suggestions to your Support Manager. Skills Customer service Customer support Email Chat Salesforce CRM MS Dynamics Multi channel InContact Multi-tasking Additional Skills & Qualifications Comfortable working with Chat, Email & Phone. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix, AZ. Application Deadline This position is anticipated to close on May 29, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems