Certified Medical Assistant/Patient Services Coordinator | Full Time

Certified Medical Assistant / Patient Services Coordinator

Company Overview

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) are leading outpatient treatment providers in the Mid-Atlantic region, committed to treating individuals whose lives have been impacted by substance use and mental health disorders through compassionate, evidence-based care. Kolmac has been a leader in outpatient treatment since 1973; Kolmac Outpatient Recovery and CCG have merged to provide addiction and behavioral health treatment services for individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania.

Diversity, equity, and inclusion are core to our company, our patients, and our employees. Our leadership team invests in expanding access to care and offering flexibility to those we serve. Patient care is at the heart of everything we do — when you join our organization, you connect with a committed and caring group of colleagues.

The Certified Medical Assistant / Patient Services Coordinator plays a dual role at the front of the patient experience and within the clinical support team for Kolmac's Partial Hospitalization Program (PHP) and related levels of care. This role works closely with healthcare providers, patients, and families — serving as the first point of contact for scheduling, check-in, and administrative support, while also assisting with medical intake, medication support, and clinical monitoring under the direction of the clinical team. Flexibility and reliable transportation are essential, as this role may support multiple facilities.

Logistics

• Location: On-site at Camp Hill, PA
• Schedule: Monday - Friday 10am-6pm
• Pay : $25.00/hour

Essential Duties and Responsibilities

Patient Services & Front Desk

• Manage scheduled appointments by checking in patients and alerting clinical staff to patient presence; direct walk-in patients to the appropriate staff member

• Manage all incoming telephone calls, representing the agency as the first point of contact with a professional, pleasant demeanor; route calls, messages, and deliveries to the appropriate staff in a timely manner

• Collect relevant patient information at check-in and maintain HIPAA compliance at all times

• Manage co-pay and self-pay collection for patient visits, including documenting amounts received and notifying patients of outstanding balances

• Follow established systems and procedures, including operating practices, record-keeping systems, forms control, and budgetary requirements

• Manage the waiting area milieu by observing the safety and well-being of patients and visitors; alert clinical staff to situations requiring intervention

• Maintain cleanliness and order of the front desk and waiting room areas

Clinical & Medical Assistant Support

• Receive clinical alerts and ensure adherence to patient restrictions, including toxicology screens and scheduled appointments with clinical staff

• Assist in the intake process for new patients, including obtaining medical histories and vital signs

• Administer injections (e.g., intramuscular, subcutaneous) as prescribed and monitor patients for side effects or adverse reactions

• Assist in preparing and organizing daily medication dispensing for patients, ensuring accurate dosage and documentation

• Monitor patients post-injection or medication administration for immediate reactions and report concerns to the clinical team

• Track and manage medication inventories, ensuring adequate supplies are maintained and expiration dates are monitored

• Perform routine laboratory tests, including urine drug screens, and maintain accurate documentation of results

• Manage the availability of patient charts between care providers on the day of intake; ensure UA and BAC records are retained and available for care providers

• Support the clinical team in the delivery of comprehensive care, including coordinating patient services and referrals as needed

• Provide compassionate support and education to patients and families regarding treatment plans, medications, and coping strategies

• Facilitate communication between patients and healthcare providers to ensure continuity of care

• Assist in the preparation and organization of patient care plans, documenting patient progress and updates

• Ensure clinical equipment is clean, functioning properly, and in compliance with safety standards

• Collaborate with interdisciplinary teams — physicians, therapists, counselors, and nursing staff — to implement treatment plans effectively

• Ensure clinical areas are stocked with personal protective equipment (PPE) and other essential materials

• Assist in setting up group therapy or educational sessions, including organizing materials and patient seating

• Provide immediate support during patient crises, including de-escalation and stabilization, under the direction of clinical staff

• Recognize signs of overdose, withdrawal complications, or psychological distress, and promptly alert the appropriate medical professionals

• Take attendance and support clinicians during sessions by managing patient questions and distributing educational handouts

• Other duties as assigned

Qualifications — Education and Experience

Must Haves

• High school diploma or equivalent required; Associate degree in medical assisting or a related field preferred

• Current certification as a Medical Assistant (CMA) from a recognized credentialing agency

• Basic Life Support (BLS) certification required

• Applicable state licensure/certification for the assigned location (e.g., Virginia and/or Washington, DC)

• Minimum of 1–2 years of experience as a medical assistant in a healthcare setting, preferably in behavioral health or addiction treatment

• Three-plus years of experience in a medical office, hospital, or similar patient-facing customer service environment; five-plus years preferred

• Experience administering injections and performing related clinical tasks

• Working knowledge of medical insurance plans, billing, and regulations

• Strong knowledge of and advanced experience with Microsoft Office products, with the ability to become familiar with firm-specific programs and software

• Excellent verbal and written communication, professional telephone manner, and interpersonal skills to interact with patients, families, members of the health care team, and external agencies

• Ability to multi-task and adapt to changing priorities

• Ability to act with integrity, professionalism, and confidentiality

• A high degree of personal motivation and drive to achieve personal and professional goals

Benefits

• Medical / Dental / Vision

• Life Insurance

• 401(k)

• Tuition Reimbursement

• Paid Professional Development Time

• Student Loan Repayment Program

• Paid Vacation Time