Case Manager - Healthy Babies Program

Job Description

Job Description

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

The Case Manager is responsible for providing culturally sensitive one-on-one health and parental education. Responsible for monitoring and case management of infants recovering from Neonatal Abstinence Syndrome (NAS) and exposed prenatally to opiates or other substances. Case management will also be provided to mothers with substance use disorders or other caregivers when the baby is in kinship or foster care. Intervention includes assessment, referrals, follow-up, and other supportive services needed during hospitalization or in the Neonatal Intensive Care Unit, and after discharge.

Core Functional Responsibilities

• Works collaboratively with the obstetrics and neonatal divisions of regional hospitals to address the needs of women with opioid dependency and their infants with NAS.
• Will provide support to Philadelphia, Montgomery, Bucks, Chester, and parts of Delaware counties, requiring significant local travel.
• Provides intensive case management, including assessment, referral, follow-up, and monitoring to pregnant women, new parents/caregivers, and their families, through routine hospital, home, community, and office visits and regular phone/text contact.
• Supports clients in identifying goals and planning for their own health and social service needs.
• Supports infant health through close monitoring and providing education and case management to mother and/or caregiver.
• Ensures timely scheduling of postpartum, specialist, well-child, and early intervention appointments; accompanies clients to appointments as needed.
• Refers clients needing more intensive follow-up to appropriate agencies.
• Acquires knowledge about community resources available to clients and establishes relationships with these agencies to best advocate for client needs.
• Conducts health promotion activities by providing client education, disseminating literature, and distributing family planning and disease prevention materials
• Provides patient navigation services to support caregivers and babies with medical conditions.
• Facilitates (or co-facilitates) community health education programs.
• Maintains accurate and timely records of all client contacts and services received by clients.
• Routinely uses MCC client database and other computer systems, including e-mail, Internet, and Microsoft Word.
• Attends orientation and ongoing training sessions on subjects about maternal and child health, substance abuse, child abuse, trauma, housing, nutrition, counseling, parenting, child development, and other relevant topics.
• Meets with supervisor regularly for case consultations and supervision.
• Ensures client confidentiality, sharing pertinent information only with the client’s signed consent.

Supporting Responsibilities 

• Adheres to MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to promote communication and execution of program goals.
• Completes special projects specific to the function of the department or as needed for the department, as directed by the supervisor.
• Other duties as assigned within the scope of position expectations.

 

Knowledge, Skills & Abilities

• Understanding MCC’s mission, goals, and objectives, and ability to work independently with a high level of energy and contribute as part of a larger team.
• Knowledge of concepts and practices associated with community health interventions, particularly relating to substance use, child development, parenting, and other services for mothers, infants, young children, and their families in the community served.
• Significant knowledge of and sensitivity to issues facing the community served.
• Knowledge and skill about the delivery of substance abuse services.
• Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
• Experience in case management for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
• Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
• Ability to operate a computer and use a variety of standard software programs, including Microsoft Office, spreadsheets, and customized databases.
• Effective and accurate documentation of case notes and client data according to established case management documentation procedures.
• Ability to organize tasks efficiently and follow up and follow through with strong attention to detail.

Other Position Factors

The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement for this position may include a combination of remote and onsite work and will be determined based on operational needs, role responsibilities, and performance. Work arrangement expectations may be modified over time to meet organizational or programmatic requirements. Staff working remotely are responsible for maintaining a safe and appropriate workspace.

• Ability to engage in extended periods of sitting, computer work, and sustained concentration to complete financial analysis, reporting, and related tasks.
• Ability to occasionally bend, reach, lift, carry, push, or pull training materials or equipment, generally not exceeding 30 pounds.
• Possession of a valid driver’s license issued by the state of residence and the ability to successfully pass a motor vehicle record check, where driving is an essential function of the role.
• Ability to travel occasionally to attend conferences, seminars, and professional meetings.
• Ability to work non‑traditional hours on an occasional basis based on operational needs.
• Employment is contingent upon the successful completion of required post‑offer pre‑employment background clearances, as well as any additional post‑hire background, compliance, or programmatic clearances required by the organization, funders, or applicable regulations.  

Experience, Education, and Licensure

Experience

Required

• Two-plus years of experience working with substance abuse and community health issues 

Preferred

• Two-plus years of experience providing direct services in a community outreach setting 
• Experience working with maternal and child health issues and associated medical conditions 

Education:

• Associate’s degree required; in social work, Public Health, or related field preferred.
• Bachelor’s degree in social work, Public Health, or related field preferred.

 

Licensure : N/A

Competitive Benefits:

• Three (3) weeks paid vacation, plus one (1) week paid Winter Break
• Medical, Prescriptions, Dental, Vision, Identity Theft through CIGNA
• Employer Paid Basic Life and Accidental Death and Dismemberment Insurance
• Employer-Paid Employee Assistance Program
• Employer-Paid Long-Term Disability Insurance
• Voluntary & Supplemental Life Insurance, Short Term Disability
• Flexible Spending Accounts and Commuter plans 
• Medical Waiver Credit
• Health Savings Account (HSA)
• 403B Retirement Plan with Employer Match
• Pet Insurance
• Wellness Programs
• 12 weeks of paid parental leave
• MCC is a qualified PSLF Employer
  
  
  

Equal Employment Opportunity Statement:

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community. As an employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB), MCC celebrates differences and values the unique perspectives that individuals from all backgrounds bring to our organization. We are committed to maintaining a diverse workforce that strengthens our mission, and we actively encourage applications from candidates of all backgrounds and experiences. MCC is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic.

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