Guest Services Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

I. Position Summary:

The Guest Services Coordinator reports directly to the Director of Events. This position is responsible for greeting visitors to the Convention Center ensuring accurate direction and information is provided to visitors to enhance a positive experience.

II. Essential Functions/Responsibilities:

Demonstrated knowledge of daily events in Convention Center through Event Summary Report (ESR). Responsible for checking the ESR each morning to be familiar with the events in the building.
Responsible to maintain coverage at guest services desk during normal business hours and as scheduled on evenings and weekends.
Responsible to superviseGuest Services staff in various positions throughout CMCC.

Ensure on-site visitors are welcoming entering the facility and direct people to correct destination while ensuring adherence to CMCC policies and procedures and event specific directives.
Ensures visitors are acknowledged and thank visitors for visiting upon their departure.
Responsible for giving accurate event information, directions, and information to callers.

Maintain Guest Services Manual with current staff names, contact information, emergency response information, Spectra staff, and local info. (restaurants, hotels, transportation, USC, City and Regions)
Communicate to employees via radio when appropriate.

Distribute lost and found items to security department and redirect related inquiries appropriately.
Interacts with all department heads, all employees, and external vendors.
Required to attend applicable organization training and meetings.

Dress business appropriate with name badge visible at all times.
Keep guest services desk items organized and out of public view.
All other duties as assigned.

III. Skills:

Ability to direct Guest Services staff to ensure consistent excellent customer service.
Schedule Guest Service staff as directed by Director of Events.
Excellent customer service and positive attitude.
Strong communication and interpersonal skills are required.
Must be able to interact with people from various backgrounds.
Must have patience and adaptability to changes.

IV. Education/Qualifications Required:

High School Diploma (or GED/High School Equivalent certificate) and at least one (1) year of relevant work experience or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

DISCLAIMER
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position maychange.