Business Process & Change Management Specialist - ONSITE

Business Process & Change Management Specialist - ONSITE

NTT DATA Services is seeking a Business Process & Change Management Specialist - ONSITE to join our team in San Diego, California (US-CA), United States (US). Day to day responsibilities include developing and executing comprehensive change management strategies and plans aligned with project and program objectives. Conducting detailed change impact assessments to identify risks, dependencies, and affected stakeholders. Integrating change management activities into overall project/program plans, working closely with Project Managers and Product Owners to ensure alignment, especially in Agile environments. Identifying and mapping key stakeholders across impacted business units; building strong partnerships with sponsors and functional leaders to drive engagement, alignment, and adoption. Defining areas of business impact and recommending training approaches; collaborating with project teams and L&D to design and deliver training programs for end users. Developing and implementing targeted communication plans, including creation of presentations, FAQs, newsletters, and leadership updates, while ensuring consistent messaging across all channels. Establishing and managing feedback mechanisms, proactively addressing concerns, resistance, and adoption challenges. Assessing training needs and enabling teams through learning plans, job aids, user guides, and knowledge transfer activities, ensuring readiness for go-live and post-implementation support. Tracking and reporting on change progress using KPIs and dashboards, providing regular updates to leadership, ensuring adherence to change governance standards, and maintaining documentation and best practices.

Basic qualifications include 5+ years of experience in Organizational Change Management, preferably in large-scale transformation programs. 3+ years experience in change strategy development, stakeholder engagement, communication planning, and training enablement. 3+ years experience working in or supporting Agile transformation programs. Strong interpersonal, communication, and influencing skills with the ability to engage senior leadership and cross-functional teams. 3+ years of experience with change management frameworks (e.g., Prosci, ADKAR) and structured methodologies.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.