Entry Level Customer Service Specialist

At Ink Connect CO, we provide reliable and scalable customer support solutions designed to help businesses deliver consistent, high-quality customer experiences. Join Ink Connect Ink Connect is seeking a motivated and customer-focused Entry Level Customer Service Specialist to join our team in New York, NY. This entry-level position is ideal for individuals looking to begin or grow their career in customer service and client support. You will assist customers with questions, service requests, account information, and general inquiries while helping ensure a positive and professional customer experience. Comprehensive training and ongoing mentorship are provided. Responsibilities * Respond to customer inquiries by phone, email, and other approved communication channels * Provide friendly, professional, and timely assistance to customers * Assist customers with service requests, account questions, orders, and general information * Accurately document customer interactions, requests, and resolutions * Process customer information and service requests according to company procedures * Follow up on open requests to help ensure timely resolution * Escalate complex customer concerns to supervisors or the appropriate department Minimum requirements: Qualifications * High school diploma or equivalent required * Previous customer service, retail, call center, or administrative experience is a plus but not required * Strong verbal and written communication skills * Friendly, professional, and customer-focused attitude * Strong organizational skills and attention to detail Benefits * Competitive base salary. * Paid training provided. * Immediate start available. * Opportunities for career growth and internal advancement.

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