Field Service Technician

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Field Service Technician
Buffalo, NY (onsite)
12+Month Contract

• Support high-end equipment (Segment 5+) through press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties, and related support services.
• Support Roswell Park Cancer Institute with equipment break/fix, equipment installations and removals, service calls, toner ordering and delivery, and fleet management.
• Work with technicians, end users, and customer teams to schedule and coordinate equipment installations and removals.
• This is an allocated position that exists based on business needs and requires Regional Director/MS Operations approval.
• Reports to the Site Manager, Site Supervisor, or Assistant Site Manager based on site personnel configuration.

• Follow Service Excellence performance requirements.
• Provide copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.
• Prepare, inspect, compile, and assemble projects accurately and within required timelines.
• Meet deadlines by maintaining a quick and steady work pace while producing quality, error-free work.
• Meet facility-established Time Productive standards and maintain all required reporting tools.
• Calibrate equipment to match originals for color and quality.
• Transfer files electronically from the network to color equipment.
• Operate duplication equipment and demonstrate operational knowledge to produce error-free work.
• Maximize print performance by simultaneously performing a minimum of two functions on print equipment when workflow permits.
• Troubleshoot hardware and software issues and perform diagnostics, repairs, or component replacement as required.
• Maintain machine performance by clearing jams, refilling toner, replacing machine oil, and using machine codes to report equipment failures.
• Perform servicing and repair procedures, including diagnostics, installation, removal, and retrofits on highly complex office products.
• Schedule and coordinate equipment installations and removals with technicians, end users, and customer teams.
• Place service calls and order and deliver toner as needed.
• Maintain and organize work schedules while coordinating with different teams.
• Maintain and order equipment parts and inventory according to company guidelines and processes.
• Organize jobs by validating job name and number, reviewing Job Request Form instructions, and organizing supplies.
• Maintain a clean, organized, and professional work area.
• Maintain a professional appearance and follow required business-casual dress standards.
• Meet attendance requirements by reporting punctually, working scheduled hours, and completing required overtime.
• Complete technical training on new equipment as assigned.
• Demonstrate required digital competencies associated with assigned products and level assignments.
• Work independently and communicate with appropriate teams when assistance is required.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Minimum 3 years of related experience; 5 years preferred.
• Experience with equipment and related technical equipment.
• Break/fix experience is a plus.
• Fleet management experience preferred.
• Excellent customer service skills.
• Good organizational skills with the ability to prioritize and manage schedules.
• Ability to use, calibrate, troubleshoot, and repair office and complex technical equipment.
• Ability to interpret, comprehend, and apply complex material, data, and instructions.
• Ability to prepare, provide, and convey diversified information.
• Ability to work in an office environment with adequate lighting and ventilation and normal temperature and noise levels.
• Ability to walk frequently throughout the day.
• Ability to push and pull equipment.
• Ability to lift up to 40 lbs.; heavier items should be handled by two people.
• Ability to occasionally lift up to 70 lbs., such as cases of paper.
• Moderate dexterity with regular use of a calculator, keyboard, hand tools, and eye/hand coordination.
• Driving required from time to time to other clinics.
• Business casual dress code with comfortable and presentable walking shoes.
• Worksite: 665 Elm Street, Buffalo, NY.
• Parking costs will be reimbursed; parking is available across from the building for the specified daily rate.
• Start Date: September 28, 2026.
• End Date: September 1, 2027.