IT Support Specialist
$45.76k - $62.4kFull-time
American PCS Inc
Salary: $45,760 - 62,400 per year Requirements:
- Associate degree or equivalent experience in the field
- 1-3 years of experience in technical support
- Proficiency with Windows 10/11 in domain environments
- Knowledge of software installation, configuration, and troubleshooting
- Familiarity with Microsoft 365 support
- Strong analytical and problem-solving abilities
- Effective communication skills for conveying technical concepts to team members and clients
- Relevant professional certifications such as A+, Microsoft, or others (preferred)
- Experience in a Managed Service Provider (MSP) environment (preferred)
- Familiarity with Autotask and RMM platforms (preferred)
- Provide initial technical support for end-user connectivity and service issues
- Troubleshoot workstations, software, printers, M365, and basic network connectivity
- Offer technical support for desktop and mobile devices, resolving issues promptly
- Utilize our ticketing system (Autotask) for tracking and documenting support requests
- Collaborate with the team on implementing new technologies and enhancing existing systems
- Assist users with VPN connectivity and troubleshoot related issues
- Deploy new computers and perform hardware installations as necessary
- Identify and escalate potential issues affecting multiple users to appropriate resources
- Provide on-site project implementation support when needed
- Mentor and assist IT Support Specialist I technicians as a point of escalation
- Participate in continuous training, including instruction and certification programs
- Hardware
- Support
- Microsoft 365
- Mobile
- Network
- VPN
- Windows
- Office 365
More:
American PCS, a reputable IT services provider since 2005, supports both for-profit and nonprofit organizations in the Council Bluffs/Omaha area. We foster a dynamic and supportive work culture where growth opportunities abound. Our tight-knit team collaborates to tackle challenges and cultivate lasting client relationships. With a focus on your professional development, we offer collaborative learning experiences, certification training, and practical exposure to diverse IT environments. We prioritize work-life balance with a consistent Monday to Friday schedule and a comprehensive benefits package, including health, dental, and vision insurance.
last updated 38 week of 2026
Vacancy posted 2 days ago
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