Office Manager

Description

Join the winning team!! Medical Vein Clinic is looking for an experienced Medical Office Manager to oversee non-clinical administrative, insurance, and call center operations. 

Hours:

• Monday-Friday 7:30am- 5:00pm 

Essential Functions:

• Manage and supervise office staff of 10-15, including training, and performance evaluations 
• Manage and implement office policies and procedures to ensure compliance with healthcare regulations 
• Over see the coordination and scheduling of patient appointments, ensuring optimal use of providers’ time 
• Over see the day-to-day operations of the medical office, ensuring smooth workflow and efficient patient care 
• Maintain accurate patient records and ensure confidentiality of sensitive information 
• Work with billing department to ensure insurance coverage and patient billing questions/concerns 
• Monitor inventory levels of supplies, request ordering as needed 
• Monitors and approves attendance and time off for personnel 
• Trains, monitors, and provides ongoing education to staff for insurance and call center operations 
• Identify and provide solutions to any problems or opportunities for improvement 
• Collaborate with providers to optimize patient insurance requirements, updates and improve billing efficiency 
• Continual learning to develop and implement adapting approaches to improve performance and growth 
• Responsible for daily personnel management and oversight of insurance verification, authorization, referral, and the call center staff 
• Responsible for daily enforcement of company policies and procedures including HIPAA compliance 
• Primary contact for providers and clinic staff when questions arise on insurance, authorizations, referrals or scheduling 
• Responsible for ensuring administrative staff is scheduling properly 
• Responsible for ensuring authorizations are are submitted and received in a timely manner and patient appointments are not being rescheduled 
• Responsible for assisting patients with billing questions 
• Responsible for handling escalated patient calls 
• Ability to provide coverage backup for all admin positions (phones, insurance verifications, authorizations, referrals)

Requirements

Successful Candidate Should Possess:

• Bachelor’s Degree in related field 
• 2 years minimum management experience, preferably in medical insurance or call center scheduling 
• Strong leadership and organizational skills 
• Excellent communication and interpersonal skills 
• Ability to multitask and prioritize tasks in a fast-paced environment 
• Knowledge of insurance verifications, authorizations, referrals, front desk and phone operations 
• Special ability to communicate well with staff and general public 
• Ability to time manage and prioritize tasks, organized, goal oriented 
• Portrays positive “can do” attitude and actions that are oriented to patient, provider and employee satisfaction 
• Able to effectively communicate with upper management and physicians 
• Effectively communicate with patients to resolve disputes with a positive outcome 
• Maintains open and positive communication, both written and verbal, with all personnel and physicians 
• Maintains professionalism towards the promotion of a positive work environment 
• Maintains calm and effective behavior during stressful situations 
• Conducts all aspects of supervision in a firm, fair, and consistent manner 
• Demonstrates an ability to identify and resolve problems using good judgment to reach quality decisions 
• Continually evaluates the morale of staff and takes appropriate actions to resolve problems 
• Ensures asafe environment for the patients and staff 
• Humanresources and insurance benefits management experience 
• Strong knowledge of medical billing, insurance verification and prior authorizations 
• Excellent verbal and written communication 
• Provider credentialing for Insurances experience