Application Specialist (Bilingual Spanish) | On-Site, Staten Island

Application Specialist

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow.

Position Summary: The Application Specialist plays a key role in welcoming and preparing new caregivers to join True Care. This position is responsible for managing the front desk at our Staten Island office, facilitating orientation classes, and ensuring that all caregivers are properly cleared to work in compliance with federal, state, and agency requirements. Work Schedule: Full-Time On-Site Monday - Friday 9am-5pm in Staten Island

Key Responsibilities

• Front Desk Operations
  • Greet and assist visitors, applicants, and new hires in a professional and friendly manner.
  • Answer incoming calls and direct them appropriately.
  • Maintain a clean, organized, and welcoming reception area.
• Orientation & Training
  • Host and facilitate new caregiver orientation classes, ensuring participants understand agency policies, procedures, and expectations.
  • Distribute and review orientation materials.
  • Engage and motivate new hires to feel prepared and supported.
• Onboarding Compliance
  • Collect and verify employment eligibility documentation (Form I-9) and maintain accurate records.
  • Coordinate and process background checks, reference checks, and any other pre-employment screening.
  • Track and follow up on incomplete onboarding requirements to ensure timely clearance.
• Documentation & Data Entry
  • Maintain accurate onboarding records in HubSpot and paper files.
  • Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.
• Collaboration
  • Partner with Compliance, Recruitment, and Scheduling/Coordination teams to ensure a smooth transition from hiring to assignment.
  • Provide feedback on the onboarding process to improve efficiency and caregiver experience.

Qualifications

• High school diploma or equivalent required.
• Bilingual (English/Spanish) is required.
• 12 years of experience in onboarding, recruiting, or a similar administrative role (healthcare experience a plus).
• Strong interpersonal and communication skills, with the ability to present in front of groups.
• Knowledge of I-9 requirements and employment eligibility verification procedures preferred.
• Homecare experience a plus.
• Experience processing background checks and managing confidential information.
• Proficient in Microsoft Office Suite and comfortable learning HRIS or applicant tracking systems.

Compensation & Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space