Service Operations Manager

RV Service Operations Manager - Southeast Our Client Our client is an entrepreneurial, well-capitalized organization preparing to launch an ambitious new venture within the recreational vehicle industry. Led by a successful entrepreneur with more than a decade of RV experience and a proven history of building and growing multiple businesses, the company was founded on the belief that exceptional people, modern technology, and disciplined processes can deliver a dramatically better customer experience. Rather than stepping into an organization constrained by legacy systems and outdated ways of operating, this is a rare opportunity to help build something exceptional from the ground up. Leadership is committed to investing in the right people, equipment, technology, and operational infrastructure from day one, creating an environment where talented professionals can make a meaningful impact while growing alongside the business for years to come. The Opportunity Our client is seeking an experienced Service Operations Manager to serve as the operational leader of a growing service organization during an exciting period of growth and development. Working directly alongside executive leadership, this individual will have significant autonomy and responsibility for building and leading day to day service operations, developing a high performing team, establishing scalable processes, driving operational performance, and delivering an exceptional customer experience. Rather than inheriting an operation with years of established systems and procedures, the Service Operations Manager will have the rare opportunity to help build one from the ground up: implementing best practices, solving complex operational challenges, making meaningful decisions, and establishing the standards and culture that will support the company's long term success. The systems, processes, and culture established in this role will quite literally shape the operational blueprint for the company's future growth, making this an exceptional opportunity for a proven service leader who wants the freedom to lead, the resources to succeed, and the ability to make a lasting impact on a business you were instrumental in creating, and whose greatest opportunities still lie ahead. Competitive compensation package tailored to reflect the successful candidate's experience, leadership, and overall value to the organization. Comprehensive medical, dental, vision, and life insurance. 401(k) retirement savings program. Paid time off and company-recognized holidays. Company provided technology, equipment, and resources necessary to perform the role successfully. Company provided uniforms and branded apparel. Opportunity to help build a growing organization from the ground up. Significant autonomy to shape operational processes, team culture, and the future direction of the service organization. The opportunity to work alongside an entrepreneurial leadership team with a demonstrated commitment to investing in its people, technology, equipment, and infrastructure to build a best in class service organization. Duties and Responsibilities Provide day to day leadership of the service operation, ensuring work is completed safely, efficiently, and in alignment with established performance and customer service standards. Recruit, hire, onboard, coach, mentor, and develop a high performing team of Service Technicians, fostering a culture of accountability, professionalism, continuous improvement, and customer satisfaction. Establish, implement, and continuously improve operational processes, workflows, and best practices to support both current operations and future organizational growth. Lead daily service operations by effectively managing technician scheduling, workflow, resource allocation, and overall operational efficiency. Monitor and improve key performance indicators including technician productivity, utilization, first time fix rate, service quality, customer satisfaction, and other operational metrics. Partner with executive leadership to identify opportunities for operational improvement, strategic growth, and long term scalability. Serve as the primary point of escalation for complex customer concerns, ensuring timely resolution while maintaining the highest standards of customer care and professionalism. Oversee the readiness, organization, and accountability of company vehicles, tools, equipment, inventory, and other operational resources. Build and maintain productive relationships with suppliers, vendors, manufacturers, and other business partners that support daily operations and long term success. Ensure compliance with all applicable company policies, safety standards, regulatory requirements, and industry best practices while promoting a culture centered on workplace safety. Conduct regular performance evaluations, field observations, coaching sessions, and ongoing development activities to support employee growth and operational excellence. Utilize operational reporting, data analysis, and performance metrics to identify trends, improve decision making, and drive continuous improvement initiatives. Perform additional leadership responsibilities and special projects as assigned in support of the organization's continued growth and success. Qualifications Minimum of five years of leadership experience managing a service operation within the RV industry is strongly preferred; comparable experience within marine, automotive, powersports, heavy truck, commercial equipment, or another Technician driven service environment will also be considered. Demonstrated experience leading, coaching, developing, and holding accountable a team of Service Technicians within either a shop based, mobile, or field service environment. Proven experience managing service department performance, including P&L responsibility, operational efficiency, technician productivity, labor utilization, gross profit, customer satisfaction, and continuous process improvement. Experience establishing, implementing, and improving operational processes, service standards, and best practices within a growing service organization. Strong financial and operational acumen with the ability to analyze key performance indicators, make data driven decisions, and drive continuous operational improvement. Experience utilizing a dealership management system (DMS), field service management platform, CRM, or comparable operational software. Working knowledge of applicable workplace safety standards, regulatory compliance requirements, and industry best practices. Experience launching, growing, transforming, or significantly improving a service operation, branch, or new market is highly preferred. Hands on technical experience as an RV Technician, Service Technician, or within another technician driven industry is considered a strong advantage, mechanically inclined Service Advisors as well. Professional certifications or industry credentials relevant to RV service, inspection, and service management would be a plus. Bilingual English/Spanish communication skills are a plus. Valid driver's license with an acceptable driving record. #J-18808-Ljbffr