National Director of Service Operations
Sciens Building Solutions
- # National Director of Service OperationsApplylocations: FL - State-wide Remotetime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100937**NATIONAL DIRECTOR OF SERVICE OPERATIONS****THE POSITION IN A NUTSHELL**Sciens Building Solutions is seeking a National Director of Service Operations, to lead and optimize service execution across all regions, ensuring consistent delivery of safety, quality, productivity, and financial performance. This role is responsible for service revenue execution, service margin attainment, productivity, and P&L alignment to budget, while ensuring consistency and scalability across the service organization. Reporting directly to the National Senior Director of Operations, this leader plays a critical role in advancing operational excellence, enforcing service standards, and scaling the Sciens Service Suite (S3) delivery model nationally.**WHAT YOU’LL BE DOING (and doing well!)*** Ensure compliance with all company safety initiatives and reinforce a strong safety-first culture within service operations.* Accountable for service revenue execution, service margin performance, productivity, and alignment to budget across all Divisions.* Responsible for execution and standardization of all service operations, ensuring performance, accountability, and consistency in scheduling, inspections, service delivery, open calls, and billing.* Partner with Regional and Division Operations Managers to drive execution, accountability, and consistency across service operations. Provide performance feedback as needed.* Responsible for service margin execution discipline, ensuring compliance with the Service Contract Renewal Process (SCRP), including pricing, billing practices, terms and conditions, and contract uplift targets.* Own national service rate structure, ensuring annual updates aligned to labor burden, market conditions, and profitability expectations.* Approve service contract margins below established thresholds, ensuring proper risk evaluation and alignment to total customer lifecycle profitability.* Support expansion and consistent execution of the Sciens Service Suite (S3) in-house delivery model across all regions.* Drive service workforce planning, staffing models, and labor alignment to ensure appropriate resources are in place to support workload demand and growth.* Ensure certifications and licensing compliance across all service operations.* Drive field productivity through labor utilization, efficiency improvements, and capacity optimization aligned with company targets.* Manage key service KPIs, including inspection completion, contract attrition, NPS, first-time fix rate, labor utilization, and service inventory management.* Drive discipline in the deficiency process which includes deficiency identification, days-to-quote, overall volume, and margin thresholds.* Tech stack: Ensure full implementation of the ERP system and other related approved tech tools to improve efficiency and scalability.* Participate in pre-bid reviews for strategic and large-scale service contracts, ensuring service scope, execution planning, risk evaluation, and pricing inputs align with profitability expectations.* Partner with Sales and Finance to support renewal discipline, bundled offerings (S3), revenue growth, and improved cash collection outcomes.* Support M&A integration efforts, ensuring alignment to service processes, SCRP standards, systems, and operational expectations.* Travel nationally up to 60% to support business objectives, team engagement, and operational alignment.**WHAT WE LIKE ABOUT YOU*** 8+ years of progressive service operations leadership experience within the fire detection, security, and life safety industry, including multi-region or national responsibility.* Ability to drive service revenue performance, executed margin improvement, and full P&L accountability.* Strong experience managing budgets, forecasts, and service margin performance.* Deep expertise in field operations, service models, service delivery, and workforce planning.* Strong understanding of safety programs, OSHA compliance, and operational risk management.* Demonstrated success driving productivity, efficiency, and operational scalability.* Experience leading cross-functional teams across a matrixed organization.* Effective communication and leadership skills with the ability to influence people at all levels.* Ability to build, develop, and retain high-performing teams.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Professional career development opportunities.* Tuition reimbursement program.
- J-18808-Ljbffr Sciens Building Solutions
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the National Director of Service Operations in Florida, NY vacancy
$107.52k - $184.32k
...Senior National Operations Manager for Mechanical Services Join to apply for the Senior National Operations Manager for Mechanical Services role at Siemens . This is a remote position that can be based anywhere in the U.S. Here at Siemens, we take pride in enabling...SuggestedPermanent employmentWork at officeLocal areaImmediate startRemote workSiemens
Florida, NY3 days ago- Diageo is seeking a 3PL Operations Manager to lead end-to-end transportation and 3PL warehousing across the national network from Huntingwood. You will oversee transport execution... ...partner performance, customer delivery service, cost control and governance to ensure safe...Suggested
$118.4k - $174.1k
...the talented Boston Whaler team, we are seeking a dynamic Director of Operations to lead approximately 400 team members in our Assembly department... ...color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any...SuggestedWork at officeLocal areaWorldwideShift workBoston Whaler
Florida, NY18 hours ago$80k
...Description The Director of Operations is responsible for supervising the Receiving Operations, Pool... ...through offering world class service for the Homeowners Association, ensuring... ...through our designated contact channel national_****@*****.***. Requesting...SuggestedFull timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFirstService Residential
Florida, NY2 days ago$137.9k - $172.4k
...Senior Manager, Legal Operations We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary... ...quality homes and providing exceptional customer service, giving back to the communities in which we work and...SuggestedContract workLive inWork at officeLocal areaLennar
Florida, NY2 days ago$107.52k - $184.32k
A leading technology company seeks a Senior National Operations Manager for Mechanical Services. This remote position requires extensive HVAC experience and the ability to enhance branch performance. Strong communication skills and a background in managing HVAC services...Remote workSiemens
Florida, NY1 day ago- ...care. An unwavering commitment to our service vision is what makes the difference.... ...The Memorial Experience.Summary:The director of plant operations controls the repair, upkeep, and compliance... ..., gender, sexual orientation, national origin, veteran status, disability, genetic...Contract workWork experience placementWork at officeShift work
Memorial Health Care System
Florida, NY1 day ago - ...Corporation, one of Danaher’s 15+ operating companies, our work saves... ...everything possible. The Director of Operations is responsible... ...data, technology, software, and services. U.S. citizenship, U.S. legal... ...opportunity regardless of race, color, national origin, religion, sex, age,...Permanent employmentWork visa
- ...number-one eye hospital in the nation. UHealth at SoLé Mia will... ...full-time Sr Manager, Business Operations. Be part of the UHealth Difference... ...of unit specific in-services with equipment and supply representatives... .... Meets monthly with unit Directors/Managers to review supply...Full timeWork at office
$231.9k - $365k
...Communicate and embed a customer‑centric vision across large teams, motivating employees at all levels toward shared goals. Contribute to national strategy and tactics through active participation on cross‑functional teams. Proactively identify and pursue opportunities to grow...For contractorsRelocationNight shift- ...professionalism and integrity, delivering exceptional service to our clients who entrust us with their communities. Regional Director of CMD Operations Job Description Hours: Full Time (30+... ...to race, color, religion, gender, national origin, disability status, protected...Full timeContract workPart timeWork at officeFlexible hoursShift work
$160k - $200k
Overview Regional Director of Operations: Mister Sparky Electric Location: North Florida or Birmingham, AL (Travel... ...) + performance-based bonuses About Service Minds Service Minds is the parent company of nationally recognized home service brands, including Mister...Work at officeLocal areaImmediate startFlexible hoursShift work- ...helping drive alignment, execution, and operating discipline across the HR organization. This... ...Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current... ...before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only...Permanent employmentTemporary workWork at officeLocal area
InvestedintheMission
Florida, NY1 day ago $218.59k - $306.03k
...Facilities, Maintenance and Security Operations (FMSO) Location preference... ...physical security. The Sr. Director of Facilities Operations is a... ...maintenance, administrative services, site services, and related... ...must be a U.S. citizen or national, U.S. permanent resident (i.e...Permanent employmentTemporary workFor contractorsLocal areaRelocation- ...Employer: Southern Glazer’s Wine and Spirits LLC Job Title: Director of Product Operations, Artificial Intelligence and Machine Learning (AI/ML)... ...employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran...Work at officeLocal areaRemote work
- ...strategic leadership role in AI and ML operations, guiding deployment, monitoring, and performance... ...Job Details Job ID: 41852 Job Title: Director of Product Operations, Artificial... ...regard to race, color, religion, age, sex, national origin, disability status, genetics,...Work at officeLocal areaRemote work
- ...regional network of healthcare operations which includes Wellington... ...Urgent Care and other healthcare services and access points. The Alan B... ...with Surgical Services Director, manages the overall SPD budget... ...Universal Health Services One of the nation’s largest and most respected...Work at officeLocal areaFlexible hours
Universal Hospital Services
Florida, NY1 day ago - Lipton Teas and Infusions is seeking a National Account Manager for the Non-Commercial Foodservice channel to manage and expand national customer relationships. This role involves strategic growth, execution of customer business plans, and building solid partnerships with...Remote work
Lipton Teas and Infusions
Florida, NY2 days ago - Seacoast National Bank in Winter Park, FL is seeking a seasoned Facilities Maintenance Specialist to support the Facilities Director by prioritizing and monitoring projects, keeping operations within budget, and coordinating relocations of office furnishings. The role requires...Work at officeRelocation
- ...Amcor LLC is seeking a Commercial Operations Director to join their Global Growth Team in New York. This role is fundamental in driving commercial effectiveness and aligning global processes to boost sales growth through strategic partnerships and data insights. Candidates...Flexible hours
Amcor
Florida, NY1 day ago $17 - $18 per hour
...environment. Reporting directly to the Operations Manager, the KidsClub Manager will excel... ...bathroom checks. Provide exceptional customer service to parents and guardians, addressing... ..., gender identity, sexual orientation, national origin, age, disability, or any other legally...Hourly payDaily paidShift workWeekend workAfternoon shiftEOS Fitness
Florida, NY3 days ago- ...standard of technical knowledge, creativity and execution. The Operational Excellence Manager is responsible for the development,... ...opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability...
CRB
Florida, NY1 day ago $85k - $95k
...vacation‑rental company built on high‑touch service, integrity, and excellence. Founded and... ...Christian faith is central to how we operate. It shapes our commitment to accountability... ...nothing falls through the cracks. The Director of Operations leads execution across...Full timeFlexible hoursWeekend workBetter Talent by Laveer & Co.
Florida, NY3 days ago- ...Director of Operations JAR Systems | Lakewood Ranch, FL (Sarasota/Bradenton Area) | Full-Time | On-Site Build the Operating Engine Behind a Fast-Growing EdTech Company JAR Systems is a leading provider of device charging, storage, and power management solutions serving...Full timeWork at office
JAR Systems LLC
Florida, NY1 day ago - ...Job Summary The Revenue Cycle Operations Director will oversee all aspects of the revenue cycle... ...revenue cycle readiness for expanded service lines or contracts. Process Improvement... ...sexual orientation, or gender identity), national origin, age, disability, genetic...Local areaRemote work
Health Business Solutions
Florida, NY2 days ago - ...Description The Director of Operations is a key management position which supports the pastor and principal's responsibilities and is a steward of the human and capital resources of the parish, school and early learning center. In collaboration with the pastor and principal...Work at officeLocal areaFlexible hours
Ccstpaul
Florida, NY18 hours ago - ...next! This position will have overall for Operational Excellence will lead the organization’s... ...regardless of their race, creed, color, national origin, age, ancestry, nationality,... ...disability status, liability for military service, protected veteran status, sexual orientation...Temporary workWorldwide
Terumo Cardiovascular Group
Florida, NY3 days ago $22.6 - $30.15 per hour
...work well in a process-driven environment where organization and efficiency are critical to success? If so, this role as an Operations Service Manager at Burlington will allow you to lead store operations, coach teams, and drive business results within a large off-price...Full timeFlexible hoursNight shiftEarly shiftBurlington Coat Factory Whse. Corp.
Florida, NY1 day ago$95k - $125k
...Description Job Summary The Director of Operations is the senior operational leader of the JBF Stainless... ...with outsourced HR and/or Accounting service providers.Familiarity with ISO 9001 or... ..., gender identity or expression, national origin, age, disability, genetic information...Full timeWork at officeLocal areaRemote workJBF Stainless
Harriman, NY18 hours ago- ...dining experience. Position Summary: Under direction of the VP of Operations, this position will be responsible for identifying and... ...locations over multiple states Provides leadership in operations, service execution and P&L management Provides support and mentorship to...Temporary workWork experience placementHome office
Pei Wei
Florida, NY18 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to National Director of Service Operations. Be the first to apply!
Related searches
- human services supervisor Florida, NY
- director managed services Florida, NY
- director of community services Florida, NY
- toyota service manager Florida, NY
- assistant director student services Florida, NY
- global service manager Florida, NY
- director surgical services Florida, NY
- member service manager Florida, NY
- loan servicing manager Florida, NY
- regional service manager Florida, NY