Customer Service Representative - SAP/ERP

Job Description Job Description Overview:
Supports wholesale business by managing orders, resolving customer issues, and ensuring a smooth order lifecycle from entry to delivery. Acts as a key point of contact for customers, Sales, and internal teams to deliver excellent service.
Key Responsibilities:
Manage orders in ERP from entry through shipment and post-delivery support
Process returns, credits, cancellations, and other order updates accurately
Respond to customer inquiries (order status, inventory, pricing, tracking, etc.)
Monitor inventory, backorders, and fulfillment to support timely delivery
Resolve customer issues end-to-end with clear communication and follow-up
Partner with Sales and cross-functional teams to address escalations and improve service
Prepare reports, track key metrics, and identify process improvements
Ensure compliance with customer requirements and support chargeback resolution
Qualifications:
2+ years in customer service, order management, or similar role preferred
ERP experience required (SAP preferred)
Strong Excel and Microsoft Office skills
Excellent organization, communication, and problem-solving abilities
Detail-oriented with ability to manage multiple priorities in a fast-paced environment
Customer-focused with strong collaboration skills

Schedule:
Monday-Friday 8a-5pm
Company Description The professional staffing division of EmployBridge, Americas Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company Description The professional staffing division of EmployBridge, Americas Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.