Assistant Manager

Job Summary The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager is the second in charge of operations to the Store Manager and oversees delivery of a Legendary Customer Experience, provides leadership and direction to the store team, and performs operational activities throughout the store. They promote a safe and productive work environment for all team members, customers, and vendors and train employees on the appropriate application of policies and procedures. Responsibilities Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Proficient in all Team Leader and Receiver functions. Create and foster a welcoming environment and sense of belonging in the Store. Perform a combination of the following duties during 95 percent of their day, including but not limited to: Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks. Support Store Manager in Team Member counseling, hiring and staffing decisions, scheduling, training, and maintaining a productive work environment. Perform Opening and Closing procedures. Transport and make deposits to the bank. Resolve customer complaints and ensure a positive shopping experience. Champion the Customer Experience and execute the role of the GURA Sales Leader. Lead freight movement and support merchandising initiatives, feed management, and inventory control. Operate cash register/computer and supervise cash handling procedures. Adhere to loss prevention standards and respond to alarm calls as needed. Operate forklift and baler. Ensure the safety and well‑being of birds; sanitize and maintain poultry holding tanks and care for birds as required. Assist customers with loading purchases. Complete all documentation associated with any of the above duties. Obtain required licenses or certifications as needed by the business. May be required to perform other duties as assigned. Qualifications Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver’s license. High school diploma or equivalent is required; bachelor’s degree in Business Administration or related field is preferred. Must be able to read, write, and count accurately. Preferred Knowledge, Skills or Abilities Ability to perform and execute principal responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Environment is indoor with moderate noise and outdoor lots on hard surfaces. Work shifts vary but generally last no less than 4 hours and may exceed 8 hours. Ability to work outdoors in adverse weather conditions. Promote a safe and productive work environment and adhere to company safety training and guidelines. Physical Requirements Non‑sedentary position requiring frequent movement throughout the store and outdoor areas. Move and transfer merchandise weighing up to 50 pounds throughout the store. Push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment. Occasionally lift or reach merchandise overhead. Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours. Operate and use all equipment necessary to run a store, including forklift, baler, computer, cash register, and hand truck. Read, write, and count accurately to complete documentation. Communicate effectively with team members and customers using strong written and verbal skills. Process information through the point‑of‑sale system. Handle contact with birds or poultry. Complete required training and certification for propane dispensing if age permits. Travel as required to support district needs. Drive or operate a vehicle for business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by their supervisor. Company Information Tractor Supply and Petsense by Tractor Supply value the dedication and passion of our teammates and offer a comprehensive rewards package, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Part‑time team members who average at least 15 hours per week during the 90‑day look‑back period are eligible for benefits after 4 months of continuous service. #J-18808-Ljbffr