Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Staten Island - NY 401(k) 401(k) matching Bonus based on performance Free food & snacks Opportunity for advancement Paid time off Health insurance Location: Staten Island, NY Job Type: Full-Time Base Salary: $42,000–$48,000, based on experience Expected First-Year Total Compensation: $50,000–$60,000 Start a Career in Insurance Our State Farm agency in Staten Island is looking for a Customer Service Representative to join our team and provide a high level of service to our customers. No previous insurance experience is required. We are looking for someone who communicates well, stays organized, enjoys helping people, and is willing to learn. We provide hands‑on training and support to help you obtain the required insurance licenses. This is a strong opportunity to build a long‑term career in customer service, insurance, account management, or sales. What You’ll Do Answer customer phone calls, texts, and emails Assist with billing, policy, and account questions Process policy changes and customer service requests Help customers understand their coverage and available options Follow up on outstanding service requests and customer needs Assist customers with claims‑related questions and next steps Maintain accurate customer records and documentation Identify potential coverage gaps and additional insurance needs Work with our team to improve customer satisfaction and retention This is primarily a customer service role , although all team members are expected to recognize opportunities where we may be able to help customers with additional insurance needs. What We’re Looking For Strong communication and customer service skills Organized, dependable, and detail‑oriented Comfortable speaking with customers by phone Able to multitask and solve problems Comfortable learning new technology and systems Coachable, team‑oriented, and interested in professional growth Previous customer service, retail, hospitality, banking, office, or call‑center experience is helpful but not required . Compensation & Benefits $42,000–$48,000 base salary , based on experience Expected first-year total compensation $50,000–$60,000 Monthly performance-based bonus opportunities 100% employer‑paid employee health insurance 401(k) with employer match Paid time off and paid holidays Employer‑paid life insurance Paid training and professional development Insurance licensing support and licensing bonus Team lunches and office events Licensing & Career Growth You do not need to be insurance licensed to apply. We provide training and support to help the right candidate obtain the required licenses. As you develop your skills and insurance knowledge, there may be opportunities to grow into senior customer service, account management, insurance sales, or leadership responsibilities. This is a full-time, in‑office position in Staten Island, NY . If you are dependable, enjoy helping people, and want an opportunity to learn and grow, we would like to hear from you. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm. Compensation $50,000.00 - $60,000.00 per year Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr Dominick Abramo's State Farm Agency