Experience Service Advisor

Job Description

Job Description

Service Advisor – Porsche Huntington

Porsche Huntington is looking for the best talent in the automotive industry.

We are seeking an exceptional Automotive Service Advisor who is passionate about delivering a world-class customer experience. This opportunity is for a proven professional who is personable, highly organized, thrives in a fast-paced environment, and consistently provides top-tier customer service.

If you take pride in building lasting client relationships, communicating with transparency, and delivering an ownership experience that exceeds expectations, we want to hear from you.

Responsibilities

• Deliver a first-class customer experience from vehicle check-in through vehicle delivery.
• Build long-term relationships with clients through outstanding communication and follow-up.
• Accurately document customer concerns and prepare repair orders.
• Clearly explain maintenance recommendations, repair needs, and pricing.
• Provide proactive updates throughout the repair process.
• Coordinate seamlessly with technicians and the parts department to ensure timely repairs.
• Review completed repair orders for accuracy before vehicle delivery.
• Resolve customer concerns with professionalism, urgency, and empathy.
• Maintain exceptional organization while managing multiple repair orders and client expectations.
• Represent the Porsche brand with integrity and professionalism.

Qualifications

• Minimum of 2 years of experience as an Automotive Service Advisor is required.
• Outstanding customer service and relationship-building skills.
• Excellent communication, organization, and time-management abilities.
• Strong attention to detail and the ability to multitask in a fast-paced dealership.
• Professional appearance and positive attitude.
• Experience with CDK Drive is a plus.
• Luxury automotive dealership experience is preferred.

What We Offer

• Competitive compensation package
• Performance-based earning potential
• Medical, dental, and vision benefits
• Paid vacation and holidays
• Ongoing manufacturer and professional training
• State-of-the-art Porsche facility
• Opportunity to represent one of the world's most prestigious luxury automotive brands

Porsche Huntington
448 East Jericho Turnpike
Huntington Station, NY 11746

If you're one of the best in the business and are looking for an opportunity where exceptional customer service is recognized and rewarded, we'd love to hear from you.