Utility Technician

Job Description

Job Description

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $25.00 / hour  

Location: Atlanta, GA

Shift: Monday - Friday, 7:00 am - 4:30 pm

Benefits of working for Primo Brands:

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA, heath savings account (HSA)

Retirement/Investing:

401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Responsibilities

Responsibilities:

• Reporting to the Field Operations Manager or Regional Director of Refill Operations, you play a key part in bringing that purpose to life. You do this by building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.
• Deliver our customer promise by performing maintenance, repairs and lab sampling with exceptional standards and care on water vending machines.
• Respond to service calls in a timely manner.
• Close service requirements with accuracy and precision and demonstrate a proactive approach in identifying opportunities to minimize machine downtime.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers.
• Demonstrate knowledge about our products and services as well as provide exceptional customer experiences.
• Lead with our customer promise in mind and be the voice of the customer back to the company.
• Perform complex repairs & maintenance, including advanced diagnostics and troubleshooting.
• Serve as a backup for open routes and special projects as needed for assigned region.
• Provide training and project management support to assigned region. 

Qualifications

Qualifications:

• High School Diploma or GED preferred, or relevant experience with stable work history.
• Previous experience in a customer facing role.
• Exceptional customer service and communication skills.
• Strong mechanical aptitude and computer literacy.
• Excellent planning, time management, organization, and problem-solving skills.
• Must possess a valid driver's license and acceptable driving record. 
• Must be able to obtain a DOT Medical Card.
• Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit.
• Advanced proficiency with math skills and diagnostic tools including handheld devices.
• Ability to frequently lift and/or move 10 pounds; periodically lift and/or move up to 50 pounds.
• Requires frequent travel to meet business needs.
• Regional Utility Tech role may require substantial travel, including overnight, in larger regions to meet business needs. 

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience.  Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered.  We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.