Administrative Assistant

Job Description

Job Description

Administrative Assistant to the Director of Engineering & Technical Operations

M-F 7:30AM - 4:30PM

$22-23.50/hr

Irving, TX

Temp to hire (3 months)

Position Summary

RPC's client is seeking a highly organized, professional, and proactive Administrative Assistant to provide direct support to the Director of Engineering & Technical Operations. This role will serve as a key point of coordination for day-to-day administrative functions, communication management, scheduling, reporting, project tracking, and organizational support across multiple departments.

The ideal candidate is detail-oriented, customer-focused, capable of managing multiple priorities simultaneously, and comfortable working in a fast-paced environment. Success in this position requires strong communication skills, critical thinking, sound judgment, and the ability to anticipate needs before they arise.

Essential Duties and Responsibilities

Administrative Support

• Manage and coordinate calendars, meetings, travel arrangements, and scheduling activities.
• Assist with preparation and submission of expense reports and related documentation.
• Organize and maintain files, records, reports, and department documentation.
• Prepare meeting agendas, notes, and follow-up action items.

Communication & Message Management

• Monitor and triage incoming emails, messages, and requests.
• Prioritize communications and escalate urgent matters appropriately.
• Draft, edit, and distribute professional correspondence as needed.
• Serve as a liaison between departments, customers, vendors, and leadership when appropriate.

Reporting & Coordination

• Compile daily, weekly, and monthly status reports, summaries, and briefing materials.
• Assist with project tracking, action item management, and follow-up activities.
• Maintain project schedules and coordinate activities among various stakeholders.
• Gather, organize, and present operational data as requested.

Data Entry & Systems Support

• Perform accurate data entry and database maintenance.
• Assist with document preparation, reporting, and record management.
• Support departmental administrative processes and workflow improvements.

Customer Support Assistance

• Provide supplemental support to Customer Service during slower periods.
• Create and manage basic Zendesk tickets and administrative service requests.
• Assist in routing customer inquiries to the appropriate personnel.
• Support departmental efforts to maintain high levels of customer satisfaction.

Additional Responsibilities

• Participate in special projects as assigned.
• Identify opportunities to improve administrative processes and efficiency.
• Support cross-functional initiatives involving Engineering, Technical Support, Customer Service, Operations, and Leadership.
• Perform other duties and responsibilities as assigned.

Qualifications

Education

• Associate's Degree preferred but not required.
• Relevant work experience may be substituted for formal education.

Experience

• 1-2 years of administrative, office support, coordinator, customer service, or related experience preferred.
• Experience supporting managers, directors, or executive-level personnel is a plus.
• Experience with Microsoft Office applications required.
• Experience with CRM, ticketing systems, or project management tools is beneficial.

Required Skills & Competencies

Critical Thinking

• Ability to analyze information, recognize priorities, and make sound decisions.

Problem Solving

• Proactively identify issues and work toward practical solutions with minimal supervision.

Communication

• Strong verbal and written communication skills.
• Ability to communicate professionally with employees, customers, vendors, and leadership.

Organization & Time Management

• Exceptional attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.

Professionalism

• Maintains confidentiality and demonstrates sound judgment.
• Represents the company professionally in all interactions.

Customer Focus

• Demonstrates a service-oriented mindset.
• Responds promptly and professionally to internal and external requests.

Adaptability

• Comfortable working in a dynamic environment with shifting priorities.
• Willingness to assist wherever needed to support business objectives.

Technology Skills

• Proficient with Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Comfortable learning and utilizing company software systems and databases.

Success Factors

The successful candidate will:

• Be highly dependable and self-motivated.
• Anticipate needs rather than wait for direction.
• Keep tasks organized and moving forward.
• Communicate clearly and consistently.
• Exercise discretion and professionalism.
• Maintain a positive attitude while supporting multiple departments and priorities.

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r\n\r\nWe are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.