Veterinary Customer Service Representative

Veterinary Customer Service Representative

Full-time

Compensation: USD 18 - USD 20 - hourly

Company Description

Pet accidents, illnesses, and injuries are all unfortunate and seem to always happen at the worst of times when primary care veterinarians are either closed or too busy to see the pet. For these reasons, we are excited to announce that our new Creature Comforts Animal Emergency Clinic is now open!

Creature Comforts Animal Emergency Clinic is a new addition to the Creature Comforts Veterinary Resorts and Suites in Inman, SC. CCVRS has united some of the finest talent in the Upstate area for Veterinary Care, and we are excited to extend our reach to include Emergency Services! Our new hospital teams aims to be a trusted partner in the lives of pets while offering the highest in quality of innovative medicine for pets experiencing urgent medical situations.

Our hours of operation are:

• Monday - Thursday: 5 pm - 12 am midnight
• Friday - Monday: 24 hours

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We're looking for:

A customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for someone who is patient, empathetic and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Experienced Receptionist or Customer Service Representative with a minimum of 1-year veterinary experience preferred, but not required.
• Compassionate and calm team-player.
• The ability to multi-task.
• Strong communication skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

Pay Range: $18 - $20/hr. depending on level of experience.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applicable to licensed employees)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.