OCS Training and Quality Assurance Coordinator

Operations Control Specialist – Training & Quality Assurance Coordinator Position Summary Responsible for developing, delivering, and continuously improving training and quality assurance programs for Operations Control Specialists (OCS). This role ensures compliance with internal procedures, regulatory requirements (FAR 135.619), and performance standards. The coordinator oversees training administration, competency validation, and QA processes, and maintains OCS operational currency to support staffing as needed. Key Responsibilities Training & Development Assess training needs for OCS roles and functions Develop and maintain initial, recurrent, and remedial training programs, materials, and assessments Coordinate training schedules, resources, and delivery (in-person and virtual) Facilitate training sessions, including scenario-based exercises Administer evaluations and track competency outcomes Maintain accurate training records and materials Partner with leadership and SMEs to ensure training reflects current procedures and systems Quality Assurance & Compliance Design and manage a QA program to evaluate performance against established standards Conduct audits, observations, and reviews; provide feedback and coaching Track findings, corrective actions, and retraining effectiveness Analyze trends and deliver reports with actionable recommendations Support incident reviews and integrate findings into training updates Ensure documentation is current and aligned with policies and regulations Collaborate with Operations, Safety, and Compliance teams Required Qualifications Current OCS maintaining FAR 135.619 currency Commercial/Instrument Pilot License Strong written, verbal, and facilitation skills Proficiency in Microsoft Office; ability to learn operational systems Knowledge of FAR/AIM, operations manuals, and flight-related resources Strong teamwork and customer service skills Preferred Qualifications Experience with QA program development or administration LMS and training record systems experience Experience in regulated or contract-driven environments Part 135 EMS industry experience Meteorology background Advanced critical thinking skills Knowledge, Skills & Abilities Strong decision-making in fast-paced environments High attention to detail and compliance focus Coaching and feedback capabilities Analytical and problem-solving skills Cross-functional collaboration Professional discretion with sensitive information Reporting & Working Conditions Reports to Operations Control Manager Office-based with potential shift work Requires frequent computer use and communication via phone/radio Occasional travel may be required EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr Rural Metro Fire Department