Dispatcher

Dispatcher

The Dispatcher is responsible for receiving and prioritizing incoming calls for assistance from the university and managing and directing responding units.

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. High school diploma or GED equivalent. Demonstrated ability to effectively multitask in a fast-paced environment while maintaining accuracy and attention to detail. Strong customer service and interpersonal communication skills with the ability to interact professionally and courteously with students, faculty, staff, visitors, emergency responders, and the public. Basic computer proficiency and the ability to learn and utilize multiple software applications, databases, and communication systems simultaneously. Ability to make sound decisions, prioritize competing demands, and remain calm and composed during stressful and emergency situations. Ability to communicate clearly and effectively, both verbally and in writing. Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain certification within one (1) year of employment in accordance with state requirements.

Preferred Qualifications - Associate degree or higher from an accredited college or university. Previous experience in public safety communications, emergency dispatch, law enforcement, fire, EMS, military, call center operations, or a high-volume customer service environment. Working knowledge of public safety communications principles, emergency response procedures, and computer-aided dispatch (CAD) systems. Knowledge of Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), Texas Law Enforcement Telecommunications System (TLETS), and National Law Enforcement Telecommunications System (NLETS) policies and procedures. Knowledge of emergency medical dispatch (EMD) principles and protocols. Familiarity with security alarm monitoring, video surveillance systems, or other public safety technology. Knowledge of Texas State University policies and procedures, University Police Department General Orders, and Communications Standard Operating Procedures. Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License. Bilingual communication skills are desirable.