Account Manager - Landscape Division

Eastern, LLC is a rapidly expanding commercial property services provider in the Mid-Atlantic region, operating across three divisions: Snow & Ice, Paving, and Landscaping. With a strong reputation and a commitment to high-quality service, Eastern serves a diverse portfolio of commercial clients from Princeton to Penn's Landing and beyond. As an Account Manager in the Landscape Division, you will play a key role in maintaining and growing client relationships, ensuring exceptional service delivery, and identifying opportunities to enhance client properties. This position offers the chance to work with an established book of business, collaborate with a dedicated team, and contribute directly to the company's continued growth and success.

Responsibilities

• Manage a portfolio of commercial landscape maintenance accounts, serving as the primary point of contact for clients
• Build and maintain strong client relationships through regular communication, site visits, and proactive problem-solving
• Ensure high levels of client satisfaction and drive account renewals through exceptional service
• Identify and recommend site enhancement opportunities, such as seasonal color, hardscape upgrades, irrigation, and lighting improvements
• Monitor account receivables and coordinate with clients to keep accounts current
• Develop and pursue leads for new commercial maintenance clients within the service area
• Estimate maintenance costs and prepare proposals for prospective clients
• Build relationships with property managers, facility directors, and commercial real estate contacts to expand Eastern’s market presence
• Participate in production meetings to communicate client expectations to field crews
• Serve as a liaison between clients and production staff, ensuring client needs are met
• Complete necessary documentation and administrative tasks throughout the sales and service process

Qualifications

• 3–5 years of commercial landscape experience, with at least 3 years in a sales or account management role
• Demonstrated success in client retention and upselling within a service-based environment
• Excellent communication and relationship-building skills, comfortable interacting with both clients and field teams
• Ability to assess properties and identify enhancement opportunities that add value for clients
• Proficiency with Microsoft Office; experience with CRM systems is a plus
• Strong organizational skills with the ability to manage multiple accounts in a fast-paced, seasonal environment
• Valid driver's license required
• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree

Compensation

Base Salary: $60,000 – $80,000
Commission: 3% on enhancements and upsells to existing accounts; 3% on new client contracts
On-Target Earnings: $80,000 – $95,000

Benefits

• Health, dental, and vision insurance
• Retirement plan
• Company vehicle
• Opportunity to build from an existing book of business
• Work in a growing, multi-division company with real visibility and impact