Account Manager

Account Manager

At BCM One, we simplify the complex. As a leading provider of next-generation managed services and telecom solutions, we help organizations connect, communicate, and scale with confidence but what truly sets us apart is how we show up for our customers and for each other. Our Enterprise Solutions team sits at the center of that, working across partners, agents, and customers to uncover opportunity where others might see noise. We move fast, challenge each other to think differently, and stay focused on delivering real, measurable results.

As we continue to grow, we're adding an Account Manager to our team to unlock untapped value within our existing customer base. In this role, you'll take ownership of that space, stepping into complex accounts to understand what's really happening and where we can re-engage, protect revenue, and create growth.

In this role, you'll bring a strategic lens to every interaction, identifying ways to reduce churn, strengthen relationships, and uncover new business opportunities, while turning insight into action by creating qualified opportunities for the sales team. Sitting at the intersection of business development, account management, and sales operations, you will help transform fragmented activity into a clear path for growth.

Work Locations:

This position offers the flexibility to work remotely or in a hybrid capacity if located near one of our office locations, including Grand Rapids, MI; Herndon, VA; Alpharetta, GA; or Blue Bell, PA. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.

Hours:

This role generally follows standard business hours, typically between 8:00 AM and 5:00 PM Eastern Time, with flexibility to support customer and business needs.

Travel:

25% annually, within the US

What You Will Do:

• Uncover opportunity others have missed through research and proactive outreach within assigned base.
• Build and manage high-volume outbound activity, including cold calling and email.
• Research accounts to identify decision makers, existing services, and whitespace opportunities.
• Re-engage inactive or underpenetrated customers and rebuild relationships.
• Qualify needs and uncover cross-sell opportunities for new solutions without disrupting existing partner agreements.
• Schedule meetings and pass qualified opportunities to Account Executives for closure.
• Protect and navigate partner and agency relationships, ensuring proper attribution and compliance.
• Track all outreach and opportunity activity in CRM systems with strong data discipline.
• Collaborate across Sales, RevOps, and Channel teams to align on strategy.

What Success Looks Like:

• You are comfortable picking up the phone and creating conversations from scratch
• You know how to qualify real opportunity versus noise
• You understand that not every account is yours to "own" and can operate with respect for partner ecosystems
• You think critically and act independently, without waiting for perfect direction
• You have the discipline to manage high activity while maintaining attention to detail

What You Will Need:

• 3+ years of experience in business development, account management, or sales operations
• Proven success generating meetings or pipeline through outbound prospecting
• Experience in channel, agency, or partner-led sales models strongly preferred
• Strong communication and discovery skills
• CRM proficiency and strong data hygiene (Salesforce preferred)
• Telecommunications or technology experience is strongly desired

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team:

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized:

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard:

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.