Desktop Admin

Syntricate Technologies

Position- Desktop Admin

Duration-Contract

Location- Toledo, OH

JD
• Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
• Supporting new user onboarding by deploying new PC and then collecting old PC's during offboarding
• Escalate incidents with accurate documentation to suitable technician, when required.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Coordinating with vendor for any hardware/software issues
• Assisting team on PC LCM project to deploy new PC's by doing apps and data migration.
• Supporting sales user via Call
• Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor.
• Packing/Unpacking of PC's received from vendor or from different site
• Returning end of lease PC's back to the lessor• Creating/updating knowledge base articles for any new issues
• Provide suggestions for continuous improvement
Desktop Management - Infrastructure Services (IS)
8-10 Years experience

Regards,

Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.

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Email : View email address on click.appcast.io | Web:

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Vacancy posted 5 days ago

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