Service Advisor

Service Advisor

The Service Advisors act as a liaison between our guests and the technicians. They ensure a positive customer experience by promptly greeting people when they enter, asking pertinent questions about their service needs, expressing any customer concerns to the technicians, and advising and explaining the recommendations of the technicians. They also help our Customer Service Department answer customer questions and give quotes on repairs. A good Service Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.

Daily Responsibilities:

• Advisors are expected to promptly acknowledge all customers on the drive within 30 seconds of pulling in, and check them in within 1 minute, completing a thorough process including video/photo walk around, updating mileage, updating customer information, and verifying customer concerns and requests.
• Advisors are to send out MPI results with technician findings promptly (within 30 minutes); in some instances, a follow-up phone call to go over customer questions may be required.
• Prior to leaving for the day, it is expected that advisors send out payment links and have paperwork ready for any customers picking up.
• Gather proof of insurance and drivers license for guests getting a loaner vehicle.
• Receive required approval and work authorizations when working with extended warranty companies (SAS, Master Tech, National Auto Care)
• Given that ROs are legal documents, it is expected that the information is complete

The benefits of working for Mark Miller Subaru:

• Dealership-wide discounts (Service, Sales, Parts, Detail, Rental, etc.)
• Ongoing company-paid Subaru training to keep your brain sharp
• Up to a 50% tuition reimbursement for advanced education after one year of employment.
• Career growth opportunities (our longest employee has been with us 39 years!!)
• A 30 minute massage every month and a Wellness department here to help you with your physical, mental, and financial well-being
• A café on site
• Paid Time Off after 60 days of employment, with increases after 2 years, 3 years, 5 years and 10 years.
• 7 paid holidays per year after 60 days of employment
• Paid Parental Leave
• Other benefits include 401k (w/ company match), health/vision/dental insurance, disability, HSA (with company match), a Christmas bonus, annual company parties, and company savings plans

We don't require previous experience as a Service Advisor because we are willing to train the right people to be on our team. What we do need is people who are willing to take constructive feedback to learn and grow with us. Our ideal candidate:

• Has a strong background in customer service and knows how to make our guests feel heard and cared for.
• Enjoys being busy.
• Is able to live by our Core Values:
  • Accountable and Self-Disciplined
  • Look for the Good in Every Situation
  • Continuously Move Forward, Innovate, and Improve
  • Teamwork and Respect for Everyone
  • Honest, Ethical, and Transparent
  • Care for People, Pets, and the Planet
  • Treat Everyone Like Family
• Is able to stand on concrete surfaces for extended periods of time.
• Can work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes

Not sure if you meet 100% of our qualifications? If you believe that you could excel in this role, we encourage you to apply! Research shows that men apply for jobs when they meet an average of 60% of the criteria, while women and other people who are systematically marginalized tend to only apply if they meet every requirement. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the automotive industry, returning to work after a gap in employment, looking to transition, or taking the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the automotive industry and what you hope to bring to this role.