Learning Operations Specialist

The Learning Operations Specialist is the operational and systems backbone of Sandisk’s enterprise learning function. This role keeps the Sandisk Learning Portal and supporting tools running smoothly day to day: supporting learning system administration, intake and ticket fulfillment, and content operations. Key Responsibilities Learning Systems & Tools Administration LMS/LXP administration: assign courses and curricula to employees and specific organizations, upload and version (re-version) content, manage SCORM file uploads, and record completions for instructor‑led and in‑person learning. Udemy and third‑party platforms: configuring and curating learning experiences (e.g. learning paths, persona based content, etc.) in partnership with platform administrators. Content development support: build and edit courses in Articulate and prepare learning materials (written and light video) in partnership with requestors. SharePoint support: assist with configuration and upkeep of the learning SharePoint site so resources stay organized and discoverable. ServiceNow ticket fulfillment: monitor and respond to incoming learning requests, triage one‑off asks, and resolve or route them with clear, timely communication. Intake, Coordination & Stakeholder Engagement Partner with business unit stakeholders and the learning team to translate intake requests into clear, actionable fulfillment plans. Coordinate course assignment requests end to end, clarifying requirements, executing in LMS/LXP, and confirming completion back to the requestor. Manage project timelines, deliverables, and communications for learning initiatives so work stays visible and accountable. Document key decisions and share consistent updates to keep stakeholders aligned and reduce back‑and‑forth. Knowledge & Process Management Own and maintain the learning intake repository and a common‑questions knowledge base, so recurring ServiceNow requests can be answered quickly and consistently. Maintain intake forms, trackers, and dashboards that centralize learning requests and keep the team’s work organized. Maintain a content inventory and archive log: track what has been published, re‑versioned, retired, or archived in the LMS so the team has a reliable source of truth. Operational & Continuous Improvement Track learning participation, engagement metrics, and feedback to support reporting and measurement. Identify gaps across intake, fulfillment, and system workflows and recommend improvements. Standardize templates, intake questions, and communication cadences to drive efficiency and a smoother employee experience. Required Qualifications Experience: 1–2 years in learning operations, learning systems administration, project/program coordination, or a closely related role. Technical skills: proficiency with MS Office and SharePoint; familiarity with SCORM, authoring tools (e.g., Articulate), and light video editing. Organization & execution: proven ability to manage multiple priorities, track details, and keep work moving across several requests at once. Collaboration: strong relationship‑builder who can work effectively across the learning function, HR, and business functions. Communication: clear, concise communicator (written and verbal) who can simplify complexity and set expectations. Mindset: self‑starter with curiosity, adaptability, and a solutions‑oriented, service‑minded approach. Preferred Qualifications Background in Learning & Development or Instructional Design. Hands‑on experience administering an LMS (Cornerstone strongly preferred). Experience using ServiceNow or a similar ticketing/portal system. Familiarity with intake process design, knowledge‑base management, feedback loops, and post‑program measurement. Equal Employment Opportunity Statement Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non‑discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Compensation & Benefits An employee’s pay position within the salary range may be based on several factors including but not limited to relevant education; qualifications; certifications; and experience; skills, ability, knowledge of the job; performance, contribution and results; geographic location; shift; internal and external equity; and business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. You will be eligible to participate in Sandisk’s Short‑Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long‑Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk’s Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax‑advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk’s Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #J-18808-Ljbffr Sandisk