Assistant Manager

Mental Health Assistant Residential Manager

Under the direct supervision of the Residential Manager, the Assistant Residential Manager will oversee and maintain successful operation of a (9- 10 bed) co-ed Community residence serving Individuals with severe mental illness. The Assistant Residential Manager is expected to carry out responsibilities with the utmost professionalism, be forward-thinking, and act as a positive role-model.


Duties would include but are not limited to:

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner in conjunction with the Residential Manager
• Be available during assigned shifts to address emergent needs, offer triage and support; Work with Residential Manager to ensure 24/7 coverage of CR;
• Act in the capacity of a Residential Manager in the absence of; Work with Program Administration to verify successful operations of the program.
• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.
• Maintain COVID protocols, as directed.
• Provide training, direction, and supervision to full time, part time, or on-call Residential Counselors assigned to the program as well as assigned by the Residential Manager; Maintains own training compliance
• Assists in coordinating all services for Individuals- including linkages to day treatment, therapy, medical, psychiatric, financial, etc. considering the Individuals' choices.
• Thoroughly prepares for OMH/OMIG/Internal Management Audits; Conducts regular self-audits of records to identify areas of concern; Duties are divided/assigned by Residential Manager
• Oversees and implements agency medication protocols; Regularly monitors Individual's awareness and adherence to their prescribed medication regimen; Works collaboratively with the Medication Specialist and Residential Manager to ensure OMH Medication protocols are followed by staff
• Participates in MANDATORY staff meetings at least once per month- Alongside Manager, prepares a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers' meeting- showing up timely and prepared to present on Program updates
• Develop specific Individual Service Plans, conducts review every 90 days as required- and invites all parties the Individual deems necessary to partake in their recovery plan; Maintains active target dates on the service plan necessary for service delivery
• Assists in coordinating the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.
• Participates in bi-annual Utilization Management Reviews and ensures completion of Recovery self-assessments and other billing components.
• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.
• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.
• Utilize Precision Care for all documentation; Run monthly reports on progress notes; Identify areas of concern and share findings with Residential Manager.

• Assist in managing staff schedules, required trainings and staff onboarding.
• Reviews/approves own timecard.
• Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.
• Confidently Represent agency to other service providers and community groups.
• Assists in overseeing the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.
• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc. as assigned by Residential Manager.
• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial); conduct routine audits of PC- ensuring face sheet is current with diagnosis' changes within 24 hours of update
• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff as appropriate.
• Ability to exercise sound judgement always.
• Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)
• Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities.
• Ensuring organization of monthly recreation activities to promote independence, wellness, and community integration.
• Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.
• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation. Direct to Residential Manager or Administration, as deemed appropriate.

Minimum Qualifications

A H.S Diploma with at least FIVE (5) years' experience working with the Mental Health population; At least one year experience working within a OMH funded residential setting- preferred ; Graduate from an accredited college or university with a degree in the field of human services preferred.