Medical Assistant Supervisor - Internal Medicine at Ridgeline

OnPoint Medical Group is searching for an outstanding Medical Assistant Supervisor to join our team at Internal Medicine at Ridgeline! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

About the Role:

The Medical Assistant Supervisor for Internal Medicine at Ridgeline plays a pivotal role in ensuring the delivery of high-quality patient care within a fast-paced clinical environment. This position is responsible for overseeing the daily operations of the medical assistant team, fostering a culture of excellence in patient experience and clinical support. The supervisor will collaborate closely with physicians, nurses, and administrative staff to streamline workflows, enhance patient interactions, and maintain compliance with healthcare regulations. By providing leadership, training, and mentorship, the supervisor ensures that all medical assistants perform their duties efficiently and compassionately. Ultimately, this role drives the continuous improvement of clinical services, contributing to positive health outcomes and patient satisfaction across the practice.

This position is onsite at the clinic and typically works Monday - Friday during clinic and business hours.

Responsibilities:

The following statements are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time.

• Lead, supervise, manage and support the medical assistant team to ensure efficient and compassionate patient care.
• Coordinate daily clinical operations, including patient intake, vital signs collection, and preparation for physician examinations.
• Monitor adherence to clinical protocols, safety standards, and regulatory requirements within the internal medicine department.
• Assist and step-in to Medical Assistant role when needed.
• Provide ongoing training, performance evaluations, and professional development opportunities for medical assistants.
• Serve as a liaison between medical assistants, physicians, and administrative staff to optimize communication and workflow.
• Address patient concerns related to medical assistant services to enhance overall patient experience.
• Assist in scheduling, staffing, and resource allocation to meet the demands of the clinical environment.
• Implement quality improvement initiatives aimed at increasing efficiency and patient satisfaction.

Skills:

The required skills in patient experience and medical assistance are integral to daily operations, as the supervisor ensures that the team delivers compassionate, patient-centered care while maintaining clinical accuracy. Strong leadership and communication skills are used to guide and motivate medical assistants, fostering a collaborative environment that prioritizes patient comfort and safety. Knowledge of clinical procedures enables the supervisor to provide hands-on support and training, ensuring adherence to best practices. Familiarity with healthcare regulations and compliance standards is essential for maintaining a safe and legally compliant clinical setting. Preferred skills such as proficiency with EHR systems and quality improvement methodologies enhance the supervisor's ability to streamline workflows and improve overall patient satisfaction.

Minimum Qualifications:

• Minimum of 3 years of experience as a medical assistant in an internal medicine or similar clinical setting.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred
• Completion of a medical assisting program, or related program.
• At least 1 year of supervisory or team lead experience in a healthcare environment.
• Strong knowledge of clinical procedures, patient care standards, and healthcare compliance regulations.
• Excellent communication and interpersonal skills to effectively manage staff and interact with patients.
• Current BLS card and maintain current BLS card throughout employment

Preferred Qualifications:

• Associate degree or higher in a health-related field.
• Experience with electronic health record (EHR) systems, preferably Epic or Cerner.
• Training or certification in leadership, management, or healthcare quality improvement.
• Familiarity with patient experience measurement tools and strategies.
• Bilingual abilities to support diverse patient populations.

SUPERVISORY RESPONSIBILITIES
•This position will supervise the Medical Assistant team


JOB ELEMENTS/WORKING CONDITIONS
•While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
•Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.
•Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
•Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.


Work Environment
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Salary Range: $27.00 to $32.00 Hourly

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Applicants can redact age information from requested transcripts.

Compensation details: 27-32 Hourly Wage

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