Associate Manager - Valet & Parking Services - Jefferson Abington Hospital

Summary The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. Essential Functions Ensures that the guest service experience is delivered exceptionally and consistently on all shifts – 15% Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate – 20% Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location – 15% Assists Account Manager in establishing guidelines so employees understand expectations and parameters; provides orientation, training and coaching – 20% Develops cohesive working relationships with the clients’ staff members; maintains regular meeting rhythms and communication channels with the client and follows through on commitments – 15% Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover; ensures accurate revenue and reporting – 15% Qualifications Education Associate’s degree or equivalent degree preferred Required Licensure, Certification, Etc. Valid driver’s license and clean driving record Work Experience A minimum of one (1) year of related experience in hospitality Knowledge Knowledge of Towne Park’s and site‑specific preventative safety and security procedures Knowledge of Towne Park’s safe driving policies and procedures Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park Knowledge of Towne Park’s equipment training, policies and procedures for use in a safe and efficient manner Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures Knowledge of Towne Park’s principles and processes for providing exemplary customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPAA Knowledge of business writing, basic accounting and business metrics Knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information Skills Must be able to drive manual transmission Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point‑of‑sale applications Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and associates Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e‑mails Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety

SCOPE

Authority to Act Performs duties independently with minimal supervision; makes day‑to‑day decisions that impact the operational and financial aspects of the site(s); may deviate from prescribed operating guidelines, policies and procedures. Mistakes may result in work stoppage, loss of business, poor customer relations, or damage to property, all of which can have negative financial implications for the organization. Includes the hiring of new or replacement associates, discharging of associates not performing their job tasks properly, and disciplining associates when necessary. Budget Responsibility The employee has control over resources available only. Working Conditions & Physical Demands The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location. The annual base pay range for this position is $48,000–$72,000. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company‑paid basic life and AD&D insurance as well as short‑term and long‑term disability. Employees are also able to enroll in the company’s 401(k) retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in a climate‑controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel Travel of up to 10% may be required. #J-18808-Ljbffr Towne