Transport and Call Center Manager

Role Overview Seeking a highly engaged manager to create a positive patient experience, and can engage staff, patients and leaders. Sodexo is seeking a Manager to support Patient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside Medical Center is a 365 bed community hospital in Montclair NJ. The hours are primarily Day Shift with weekend and holiday coverage as needed. Patient Transport experience is recommended. This is a full service, union account overseeing a team of 35. This position will be directly responsible for the daily throughput process and ensuring daily targets are being met and/or exceeded. What You'll Do Maintain and inspect transport equipment, as well as related logistics, documentation and reporting; Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner; Respond to and/or manage calls through the call center; Be responsible for driving patient satisfaction scores; Provide a clean and safe environment for patients, visitors and staff; Has the ability to work independently; Possess exceptional communication skills; Must be able to lead a diverse workforce in a union environment; Support an inclusive workforce. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Knowledge of electronic patient transport systems Experience improving patient satisfaction, and local, state and Joint Commission standards; Knowledge of patient care services in a health care setting; Service Response Center or call center experience; In depth knowledge of quality control systems, SMS, SALUS, and Experiencia; A basic understanding of Environmental Services/Housekeeping services; Experience with vendor and contract management, as well as union and contract negotiations; The ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management; Experience effectively managing projects within agreed upon timelines; Proficiency with computers and other technology; Strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion; Strong hospitality or customer service experience. Who We Are We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualifications & Requirements Minimum Education Requirement – Associate's Degree or equivalent experience. Minimum Management Experience – 2 years. Minimum Functional Experience – 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas. #J-18808-Ljbffr Sodexo Group