Technical Support Engineer II

Technical Support Engineer II

American Fork, Utah, United States

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
• Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

About This Role

As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.

Role Responsibilities

• Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
• Diagnose system issues using log analysis, diagnostic tools, and documented processes
• Make configuration changes to improve system and network performance
• Document troubleshooting steps, diagnosis, and resolution in detail
• Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
• Provide input to improve standard operating procedures and team documentation
• Collaborate with peers and escalate when appropriate
• Complete one-off projects with a technical scope of work as assigned by your manager

Our Ideal Candidate

• Technical certification or professional experience in Network and Linux systems administration
• Strong written documentation and communication skills
• Ability to work independently and prioritize across multiple active incidents
• Strong analytical and technical diagnostic skills

Priorities

1. Respond to and resolve high-priority escalations in a timely manner
2. Progress, update, or reassign assigned incidents in ServiceNow
3. Review newly assigned group incidents and triage accordingly
4. Complete project work as assigned

Benefits

We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.