Payment Application Support Executive

Prophecy Technologies

Role Overview:

This role is for a Payment Application Support Executive to monitor and resolve issues in payment applications, provide L2/L3 support for payment systems, and troubleshoot end-to-end payment card transaction processes.

Key Responsibilities:

Incident Management: Monitor and resolve issues in payment applications to ensure minimal downtime and adherence to SLAs.
Technical Support: Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks.
Payment Card Cycle Support: Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards.
Disputes & Chargebacks: Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules.
Fraud Management: Monitor and analyze transaction patterns using fraud detection tools; support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems.

Required Skills:

6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management.
Proficiency in troubleshooting applications built on Java, .NET, or Python.
Strong SQL/Oracle skills for querying transaction and dispute data.
Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ).

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Vacancy posted 1 day ago

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