Patient Access Representative

Patient Access RepresentativeWhy This Role Matters As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in—while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day.What You'll Do This role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you'll:Welcome and check patients in and out for their medical visitsAnswer phone calls to help patients with questions, scheduling, and next steps in careAssist patients with enrolling in and using MyChartAccurately enter, review, and update patient demographic, insurance, and financial informationCommunicate important details with physicians and clinical care teams to support coordinated careCollect and process patient payments, including copays, deductibles, coinsurance, and prior balancesWork in EPIC, including workqueues, worklists, in-basket messaging, and document scanningSchedule referrals and follow-up appointmentsHelp patients complete required forms and paperworkYour attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.Additional Ways You'll Contribute Work collaboratively with teammates and providers to improve efficiency and the patient experience Participate in emergency preparedness activities as needed Maintain a clean, organized workspace Cross-train to support additional functions and locations when needed Follow all organizational policies, standards, and confidentiality requirementsWhat Helps You Be Successful in This Role A passion for customer service and helping people navigate complex situations Comfort working with sensitive information while maintaining patient privacy Strong attention to detail and ability to multitask in a fast-paced environment Willingness to learn systems like EPIC and adapt to different responsibilities or locationsOur Commitment to You We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information.Qualifications Education High School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience 1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%Primary Location: United States-Ohio-WilloughbyWork Locations: 36000 Euclid Avenue 36000 Euclid Avenue Willoughby 44094Job: Administrative SupportOrganization: UHHS_Care_ConnectionsSchedule: Part-timeEmployee Status: Regular - Shift EveningsJob Type: StandardJob Level: Entry LevelTravel: Yes, 10 % of the Time Remote Work: No