Banquet Captain

Position: Event Captain Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Event Captain. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading! At Arlowe we strive to create a sense of awe that leaves those we touch wanting more. Summary Description As an Event Captain, you contribute a tremendous amount toward our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house, the kitchen and the client, and your clear communication will lend itself to a smooth service. Responsibilities & Authorities Ability to run events independently as needed. Liase and engage with Arlo Williamsburg client throughout the event to ensure that all points of service are correct and executed to Arlo Williamsburg's standards. Troubleshoot any issues that arise and must possess problem solving skills. Review BEO for the event; to assign positions (i.e. Bartender, server, busser, etc.) and delegate tasks to fellow team members. Ensure checks in Micros are rung in accurately. Set up, arrange, and break-down tables & decorations in the event space to desired specifications. Pull china, glassware, and silverware for events. Steam and box linen. Lead pre-shift prior to the event. Train team members on service standards. Assemble and deliver food and supplies to scheduled locations. Deliver food and beverages to guests in a timely manner; ensure that all dishes are presented and delivered correctly. Ensure guests receive friendly, professional service at all times. Execute all events flawlessly. Maintain in-depth knowledge of the menu and products on hand. Assist colleagues to maintain smooth operations of all events. Maintain sanitation and orderliness of all equipment, supplies and utensils. Demonstrate a complete understanding of menu items. Return food, beverages, and all serving equipment and utensils to catering storage before the end of each shift. Actively organize and maintain storage of all catering & event items. Perform other job-related activities as required or assigned by a supervisor/manager. Ensure that all standards of Arlo Williamsburg's service are met and maintained throughout each event. Maintain a professional, calm and friendly demeanor at all times. Practice and promote teamwork by assisting your fellow servers, bartenders and all colleagues whenever necessary. Follow event S.O.P.s (Standard Operating Procedures) at all times. Report any guest complaints immediately to the Event Manager. Maintain high standard of personal hygiene and appearance at all times. Effectively supervise all event servers to carry out standards as set forth by Event Manager(s). Comply with all company procedures as issued by management and/or as laid down in your terms and conditions of employment. Displays leadership at all times. Specific Duties Knowledge of different service styles; cocktail, seated dinner synchronized serve out, wine pouring. Interact with client, ability to answer questions and problem solve if required, run events independently. Requirements Minimum 2-3 years' experience as a Captain or Lead Server in a banquets/events setting. Ability to learn and quickly present menu items. Ability to carry drinks and glassware on a serving tray. Ability to partner with a variety of individuals including guests, clients, colleagues and managers. Demonstrate clear written and verbal communication skills. Able to work in a team environment and welcome feedback and direction. Capable of standing for prolonged periods of time, 8/10 hours. Ability to lift up to 50 pounds. Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects. Certifications: TIPS. Compensation: $45 / hour #J-18808-Ljbffr