Operations Manager

Operations Manager

Clean Response, the Twin Cities' premier independent restoration contractor, has an opportunity for our newest expansion in the Rochester, MN market!

We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking an Operations Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You'll oversee operations, lead a strong team, and help scale the business. Prior restoration industry experience is required to be considered for the role.

Operations Leadership

• Oversee daily operations across mitigation, cleaning, and reconstruction
• Ensure projects run efficiently, safely, and on schedule
• Track and improve key metrics like cycle times, margins, and customer satisfaction
• Implement systems and processes to support growth
• Manage water, mold, fire, and storm damage projects from start to finish.
• Schedule crews and coordinate subcontractors when needed.
• Maintain excellent communication with customers, insurance adjusters, and property managers.
• Estimate jobs and prepare project documentation.
• Ensure compliance with IICRC standards and company procedures.
• Recruit, train, and mentor field personnel.
• Help grow the business through exceptional customer service and operational excellence.

Team Leadership

• Start up the new office and hire team
• Lead and develop department managers and staff
• Build a culture of accountability, teamwork, and customer focused
• Support hiring, retention, and employee development

Growth & Strategy

• Partner with ownership and C-suite on business growth and expansion plans
• Identify opportunities to improve operations and increase revenue
• Build relationships with clients, vendors, and referral partners

Customer Experience

• Ensure a high level of service across all projects
• Maintain a strong reputation within the community

What We're Looking For

• 5-8+ years of leadership experience in restoration, construction, or related industry
• Familiarity with Rochester restoration market and strong relationships with industry stakeholders.
• Experience leading teams in a fast-paced environment
• Solid communication and problem-solving skills
• Ability to drive results while building a strong team culture
• Restoration industry experience required.
• Management or supervisory experience required.
• IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred.
• Xactimate experience is a plus.
• Ability to manage multiple projects simultaneously.
• Excellent communication and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ pounds.

Preferred:

• Degree in Business, Construction Management. Or 5-8+ years of operations experience the restoration industry.

Schedule & Work Environment

• Full-time, on-site role
• Occasional after-hours availability for emergency response situations
• Fast-paced, team-oriented environment

Benefits:

• Medical insurance
• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, military or veteran status.