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Customer Care Advocate

Regal Rexnord Corporation

Radford, VA

Regal Rexnord Corporation - - Responsibilities: Act as a liaison between the facility and customers by effectively communicating day-to-day issues impacting service; Receive incoming calls with the goal of immediate resolution, or redirect as needed, to support service standards of 95%+ accessibility and first-call resolution; Enter orders into the ERP system within 24 hours of receipt while maintaining high accuracy; Issue RMAs (Return Material Authorizations), interpret return policies, and quote repair procedures; Promote and train distributors and customers on available self-service tools

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Vacancy posted 2 days ago
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