Customer Care Advocate

You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing, to name a few of the applications where our products are used. Regal Rexnord 's business purpose is to create a better tomorrow by efficiently converting power into motion. The Linear Motion Division is a major contributor to the Automation & Motion Control Segment, with approximately 1,500 global associates. There are 9 main sites located across the United States, Mexico, the Caribbean, & Europe. Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience. This role is responsible for verifying and entering orders, responding to inquiries on pricing, delivery, and repair status, and maintaining strong customer relationships through proactive, solution‑focused support. Ideal candidates excel at resolving issues with confidence and clarity and demonstrate outstanding written and verbal communication skills. Responsibilities Act as a liaison between the facility and customers by effectively communicating day‑to‑day issues impacting service. Receive incoming calls with the goal of immediate resolution, or redirect as needed, to support service standards of 95%+ accessibility and first‑call resolution. Provide quotations on standard products using established tools and procedures. Enter orders into the ERP system within 24 hours of receipt while maintaining high accuracy. Serve as the customer advocate when working with internal teams. Review and validate customer requests for credit/debit adjustments. Promote and train distributors and customers on available self‑service tools. Issue RMAs (Return Material Authorizations), interpret return policies, and quote repair procedures. Partner with Operations to expedite deliveries as required by customers. Maintain customer records including orders, credits, and other customer‑facing documentation in accordance with Regal Rexnord policy. Promptly address customer issues or complaints, collaborating with internal associates as needed. Qualifications Five years of customer service‑related experience preferred. Two‑year degree in a related field is preferred, or equivalent work experience. Proficient with basic computer applications, including Microsoft Excel, Word, PowerPoint, and Outlook. Experience with ERP systems preferred (Oracle and Epicor). Excellent oral and written communication skills with strong telephone etiquette. Ability to manage multiple tasks in a fast‑paced environment with frequent interruptions. Strong organizational skills with the ability to prioritize workload and meet deadlines. Training Required training for this role must be completed onsite at our Customer Support Center in Radford, VA. Upon successful completion of training, employees may transition to a hybrid or fully remote work arrangement, pending management approval. Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity andAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email View email address on click.appcast.io. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail View email address on click.appcast.io. Notification to Agencies Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made. #J-18808-Ljbffr