English Speaking Customer Support Representative（Singapore）

Mechanist Games

Have good written and verbal communication skills in English；
Love games, like to communicate with users, understand player's psychology and habits;
Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
Strong problem-solving/troubleshooting skills;
Proactive and creative with the drive to improve and continuously learn;
Availability to work off-hours when needed;
Pleasant personality, good teamwork, and stress tolerance;
We always welcome fresh graduates or interns.
Singapore nationality. You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

Communicating effectively with players via ticket system and social platforms;
Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc;
Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up;
Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts);
Establishing and maintaining good relationships across teams and departments

Vacancy posted more than 2 months ago

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