Information Technology Support Technician Level 2

Job Description

Job Description

We are seeking an Information Technology Support Technician Level 1 to join our ministry. This role supports the mission to Share Christ - Love People by providing level one support for the Windows and Macintosh environment and related systems.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities:

• Provide excellent technical support to end users to identify and resolve issues with hardware, software, workstations, printers/copiers, phones and network connectivity, etc.
• Proactively respond to support tickets, calls, emails, and direct user requests for technical support which includes gathering information and providing guided support and troubleshooting to end users, escalating issues to other team members and outside vendors
• Serves as first point of contact for issues reported via ticket, phone or email which includes monitoring, tracking and updating support tickets to ensure a timely resolution
• Follow team documentation and guidelines to perform the functions of the job
• Create and update team documentation with technical solutions and processes

Qualifications:

• 2 years experience in a technical field
• Knowledge of commonly used concepts, practices and procedures within the Information Technology field
• Broad and general understanding of Information Technology and software terms as well as personal computer and networking terms
• Knowledge of Microsoft Office 365 and associated products
• Knowledge of both Windows and Mac devices preferred
• Excellent written and verbal communication skills with ability to communicate technical information to users of various skill levels
• Excellent analytical and problem-solving skills
• Ability to follow team documentation and processes
• Ability to prioritize and organize workload with management direction
• Ability to work with all levels within the organization

Education:

• High School Diploma or GED
• Associates degree in related technical field or equivalent years’ experience preferred

Unusual Working Conditions

• Able to work in confined areas such as under desks, in ceilings, and in closets
• Able to lift, move, push, and pull objects weighing on the average of 30 pounds
• Able to climb and reach overhead

We’ve got you covered with perks :

• Mission-driven job that also pays
• Medical Plan with no out -of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long- term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403 (b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement

* Note : Please ensure you are utilizing the most current, updated version of your browser. Supported browsers include; Google® Chrome® (Latest version), Mozilla® Firefox® (Latest version), Microsoft® Internet Explorer® Version 11 and Microsoft® Edge, as well as Apple® Safari® Version 9.0 and later.*