Lead Project Delivery Specialist

Job Summary At HCSC, our employees are the cornerstone of our business and the foundation to oursuccess. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose‑driven company that will invest in your professional development. The position is responsible for driving delivery, contingency planning, business results and highly complex program(s) consisting of multiple projects in support of assigned line‑of‑business strategy. Facilitating communication of changes and any updates needed as a result of enhancements delivered to impacted business units and making recommendations to business process solutions and effective project delivery. Serving as functional lead between the Business, Intake, Delivery and Operations teams, the role tracks key program milestones and recommends adjustments to program leadership and the team. Continuous delivery optimisation focused on process maturity, relationship management, and tooling enhancements. Job Responsibilities Provide oversight for integration/implementation initiatives. Serve as HCSC business lead on projects for the division and on enterprise‑wide projects. Ability to quickly learn and expand knowledge base to include, but not limited to, product lines, financial arrangements, operational activities, and system functionalities. This includes the ability to write business cases and executive summaries in addition to effectively managing budgets. Drive comprehensive project scope and definition documents that detail success factors, outcomes, and associated business risks. Formulate action plans to develop and implement projects. Coordinate development of initiatives across functional areas to ensure accountabilities are identified and milestones are met. As a subject‑matter expert, work with end‑users and process owners to assess current processes and procedures to frame business opportunities and define action plans to improve effectiveness and efficiency. Resolve problems with products or projects, working across teams. Escalate complex critical performance issues to management. Facilitate and participate in user group councils, steering committees, and project team lead meetings. Enforce the use of project controls and tools that ensure accurate status reporting, management of risks, issues, changes, and defects as defined in the Business Release Schedule and delivery methodology. Provide progress reports to management on a regular basis as defined by the project dashboard. Provide decision support to senior management across the enterprise to determine plans of action for the resolution of issues and adoption of new processes, policies, and procedures. Serve as a decision maker or escalation point for decision support. Facilitate troubleshooting with the technical team to analyze and resolve production issues in a timely manner. Identify root causes based on prior system knowledge and advanced analytical skills. Monitor effectiveness and success of new processes, procedures, products, system support and coordinate the fine‑tuning efforts. Required Job Qualifications Bachelor’s degree and 7 years of experience in project management, method analysis, or operations/systems analysis OR 11 years of experience in project management, method analysis, or operations/systems analysis. Experience with business process design. Experience in the healthcare industry and project delivery. Five years of progressive responsibility managing multiple large complex projects. Knowledge of delivery methodologies. Clear and concise verbal and written communication skills. Customer service and interpersonal skills and tactful in dealing with people. PC proficiency with Microsoft applications including Access, Excel, Word and PowerPoint. Pay Transparency Statement At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. The compensation offered will vary depending on your job‑related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. HCSC Employment Statement We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. #J-18808-Ljbffr Health Care Service Corp.