Communications Operator - Communications

Summary:

Responsible for answering all incoming and in-house calls and transferring to proper party by operating the Definity G-3, G.E. paging system and short-wave radio.

Responsibilities:

• Answer incoming and in-house calls and transfer to proper party; handle pages, beepers and short-wave radio as directed:
  • Answers calls with-in 4 to 6 seconds promptly and courteously.
  • Forward calls to the proper party correctly and quickly.
  • Pages medical staff and hospital personnel as directed in courteous and timely manner.
  • Beep personnel as requested, giving location of party requesting assistance in a timely and distinct manner.
• Conduct Codes and alarms in according to the policy manual:
  • Response to Dr. Heart within 2 seconds of reporting time.
  • Response to CCU, ICU, CATH LAB, PACU, DAY SURGERY code board with-in seconds of alarms.
  • Response to the fire alarms systems in adequate time.
  • Response to door alarms entrance and exits.
  • Response to emergency room panic alarm and notify security.
• Perform clerical duties as required. Assumes responsibility for self-regarding knowledge of policies, manuals and communications:
  • Takes responsibility for self-growth and job improvement.
  • Issue keys for hospitality room and fill out information form accurately.
  • Collect deposits for hospitality room.
  • Page security for check-in/check-out for hospitality rooms.
  • Notify environmental service of all checkouts.
  • Page overhead clearly and professionally. 
• Demonstrates full support of the hospital’s mission through conduct consistent with belief statements:
  • Uses position and job responsibilities as unique means for integrating values into the work process and for making a positive contribution to the organization’s cultural climate. 
  • Use verbal and written communication skills to convey ideas in positive, value-sensitive, people-respecting ways. 
  • Displays an understanding of and need for proper stewardship of hospital resources by the way in which one’s job responsibilities are implemented. 
  • Maintains an awareness of one’s impact on others in order to display a caring, sensitive approach to others as evidenced by listening, understanding and responding to the needs of patients, colleagues and supervisor. 
  • Show respect for customer needs by developing and maintaining an active willingness to participate as a team member. 
  • Shows respect for co-worker and associates.

Requirements:

• High School Diploma required. 
• Excellent verbal communication skills required.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time