IT Support Technician

IT Support Technician – Upland, CA

The Lewis Group of Companies, one of the nation's largest privately held real estate developers, is seeking a detail-oriented IT Support Technician to join our Information Technology team at our corporate office in Upland, California.

In this role, you'll serve as a key member of our IT operations team, supporting the technology needs of employees throughout the organization. You'll manage employee account provisioning, coordinate user access, provide Tier 1 technical support, and help ensure our IT processes remain secure, organized, and efficient. If you're someone who enjoys solving problems, helping others, and thrives in a fast-paced environment where accuracy and customer service matter, we'd love to hear from you.

As our new IT Support Technician, your responsibilities will include:

• Manage the complete employee user lifecycle, including new hire account setup, promotions, transfers, leave of absence, name changes, and terminations.
• Process user access requests and maintain accurate documentation.
• Ensure compliance with company security standards, HR policies, and access management procedures.

• Provide Tier 1 support for user account issues, password resets, login assistance, and other technical requests.
• Support DocuSign and other business applications.
• Review, triage, and assign incoming service desk tickets to the appropriate IT teams.
• Escalate issues as needed while ensuring timely follow-up and resolution.

• Create and maintain Microsoft 365 groups, distribution lists, and Teams.
• Ensure proper approval processes are followed for access and membership.

• Assist with IT operational processes, including backup administration support.
• Maintain accurate records and documentation of support activities.

• Handle confidential employee, financial, vendor, and system information with professionalism and discretion.
• Follow established IT policies, procedures, and security standards.

Our ideal candidate will have:

• At least one year of IT support or related experience with additional coursework or training in Information Technology or Computer Systems preferred.
• Proficiency with Microsoft Office, including Word, Excel, and File Explorer.
• Experience with Active Directory, Microsoft Exchange, or user account administration is a plus.
• Excellent organizational skills and exceptional attention to detail.
• Solid problem-solving and critical thinking abilities, along with outstanding customer service and communication skills to interact with Lewis employees and executives.
• Ability to work independently while collaborating effectively with teammates.

Salary & Benefits:

In addition to your competitive hourly wage of $26.50–$33.50/hour ($55k-$70k per year), Lewis offers a variety of health benefits to choose from, $60/month cellphone allowance, annual bonus and raise potential, a 401k with company match, advancement potential, and much more.

Join our Team:

We are a family-led community development group of companies committed to elevating the standards of living and quality of life for every customer, employee, partner, investor and community served. If this sounds like a fit, we'd love to hear from you.

Please note: This posting is a summary of the role's primary duties. For a comprehensive list of essential functions, physical demands, and formal requirements, please request the full internal job description.

Lewis Management Corp. is an equal opportunity employer and encourages applicants of diverse backgrounds to apply.