Membership Team Representative - 2 Year

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service.
Key Responsibilities

• Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
• Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs.
• Provide clear, timely, and professional communication.
• Participate in team and department meetings; provide backup for department phone queues as needed.

Qualifications

• Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry).
• Customer service expertise for all plans.
• Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions.
• Strong collaboration and communication skills.
• Experience with Medicare enrollment for senior missionaries.
• Exceptional follow-through, self-motivation, and accountability.

Problem Solving & Decision Making

Research and resolve customer service and enrollment issues using technology and creative solutions. Apply strong quantitative and problem-solving skills.
Work Environment & Schedule

Hybrid: Standard office location in Salt Lake Valley with remote work flexibility. Team members may split time between on-site and home office, supporting work/life balance and operational needs. Occasional in-person meetings or training may be required.

We welcome applicants from diverse backgrounds and strive to provide a respectful, inclusive workplace.

What We Offer

• Competitive pay
• Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah
• Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost
• Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays
• Award-winning wellness program with the ability to earn 3 extra days off annually, fun activities, and an onsite gym
• Tuition reimbursement
• Career development through company-sponsored programs and over 5,000 on-demand online training courses
• Hybrid work schedules available depending on position
• Employee Assistance Program